I'm pretty sure you do, and I know I do let MS know that we expect better. However, I don't think writing about something second hand gets any attention. I haven't had any problems since the one that was lost.
OK...I bought at 6 home resorts, and you have many. That was "my solution" to the problem. I not heavy in any one resort, but I have enough to book most of what I want at 11 months.