Just had to share my call with Reservations

[mousefan73]

"Sorry but we cannot price that out for you as our reservation system is going through some MAGICAL ENHANCEMENTS at the moment..

I am really sorry, but please call back on about an hour"

I had to laugh outloud on the phone... Looks like we are not the only ones dealing with their IT issues....

I own Disney stock BTW, do they have general share holder meetings? Annual reports etc..?? Thinking of crashing and screaming " No dividents, invest in IT!!"

 

[goofy4prez]

"Sorry but we cannot price that out for you as our reservation system is going through some MAGICAL ENHANCEMENTS at the moment..

I am really sorry, but please call back on about an hour"

I had to laugh outloud on the phone... Looks like we are not the only ones dealing with their IT issues....

I own Disney stock BTW, do they have general share holder meetings? Annual reports etc..?? Thinking of crashing and screaming " No dividents, invest in IT!!"

I hear what you are saying. I was placed on hold by the CM on the phone about an hour ago and waited 20 minutes on hold by him before he came back and told me I would have to call back. I love Disney, but there is no excuse with their ever-ongoing issues with their website and now their phone support. I would rather see them pay whatever they need to pay and get these things up and running properly before they build another DVC resort.

 

[ChristineNic]

I don't think that the Fairy God Mother and Tink combined could provide enough magic to fix Disney's IT.

 

[mousefan73]

That was good.. At least I wasn't put on hold for 20 minutes and then told to call back.. THAT would annoy me, esp. since I am calling from overseas!!

I don't think that the Fairy God Mother and Tink combined could provide enough magic to fix Disney's IT.

 

[Marthasor]

"Sorry but we cannot price that out for you as our reservation system is going through some MAGICAL ENHANCEMENTS at the moment..

I am really sorry, but please call back on about an hour"

I had to laugh outloud on the phone... Looks like we are not the only ones dealing with their IT issues....

I own Disney stock BTW, do they have general share holder meetings? Annual reports etc..?? Thinking of crashing and screaming " No dividents, invest in IT!!"

Yes, they have shareholder meetings and annual reports. Perhaps they should have shelved John Carter and invested in IT instead!

 

[HubbDave]

Yes, they have shareholder meetings and annual reports. Perhaps they should have shelved John Carter and invested in IT instead!

It is 2013

Your post should read Lone Ranger

 

[rowan555]

I tried to cancel a resort reservation online, and it instructed me to call. I spent twenty minutes entering/saying all my information to the automated system, only to be transferred to someone who informed me of their "magical enhancements" and how she was unable to assist me. I nearly laughed when she said that - I don't know how they can say that to person after person without cracking up.

 

[flamark]

I take some solace in the hope that whoever is responsible for these enhancements will be fired but am scared that they will end up at my company.

 

[Belleandtinker]

They are all working in fast pass plus

 

[BigTex71]

They could hire me to run the IT department! Although I am not sure I would want to work where I play - it could ruin some of the magic.

 

[larryz]

Yes, they have shareholder meetings and annual reports. Perhaps they should have shelved John Carter and invested in IT instead!

It is 2013

Your post should read Lone Ranger

Sorry, but I liked both movies. At least they played well, without glitches, and didn't lose my ADRs or fail to unlock my room.

 

[CNYDisneyFan]

Thank you for calling Disney. My name's Peggy.

 

[cart-mom]

As an operator in a call center you have to understand that it is out of our hands. Ts gets an order from someone sitting at a desk with very little concern over our inconvenience. They just want a change made. And sometimes it's the tester that failed. Yes, I was a tester a long time ago, too. There are so many things that are connected that often get overlooked. Patience and understanding is something people are short on these days.
Plenty of times I am cursed for tech issues that are out of my control.