Good Day,
I just had to post here to gloat. I walked into the Gatineau (Hull) Quebec office at 2:15 pm on Monday. There were two employees waiting to review my docs; no wait. Then I went to the next section where there were three folks waiting for customers. This guy did a final review, cancelled my previous passport, accepted my payment and sent me on my way at 2:22pm! And I took a book expecting to spend hours in line.
Then it gets better. The second guy who took my payment said I would get the passport by expresspost in about eight days. Thursday morning the doorbell rang at 9:20 and there was my mailgirl with my new passport. Unbelievable! Service when you least expect it.
Sev in Ottawa