Well, a few things went wrong: Upon checkin, my mother got a room with a horrible view (all roofs), with no coffeemaker and no fridge. I was surprised that she got a room with such a bad view because I knew for a fact that the hotel was FAR from full. Anyway we requested a room with a better view and had to ask for a coffeemaker and a fridge. She did end up getting a better view (woods and pool), but was charged $10 a day for the fridge and the maids never left coffee for the coffeemaker. I can't believe they wouldn't fill the "better view" rooms first and leave the "bad view" rooms for when they have nowhere better to put guests. It was annoying that such a better room was available and she was initially put in a dump room.
At the Mercantile gift shop one night, my mother went to buy a $60 train. She decided to have it shipped home to avoid lugging it on the plane. They charged her $10.50 to ship. Which is bad enough. But on further shopping she decided to buy a set of Cinderella and the Prince dolls for $35. She also decided to ship these. They said it would be another $10.50 to ship. I said, "Forget it, Mom, it's not worth another $10.50 to ship it. I can buy those dolls at the
Disney store at the mall at home." The saleslady said, "we charge $10.50 to ship anything over $25 dollars. If you had purchased the train and the dolls together we could have combined shipping but since you bought them separately we have to charge two shipping charges." At this point my sister lost it and went off on them, asking how they could rationalize that since my mother had just bought the train five minutes before she bought the dolls. We said we would just return the train, cancel the sale, and then buy the two together and combine shipping if they would not forgo the shipping charge on the dolls. After 15 minutes of going back and forth they finally decided to just ring up the dolls and not charge shipping. So much for the Disney Magic when it comes to customer satisfaction.
Then we get to the Roaring Fork snack bar. We ate there maybe five or six times while we were there, including lunch yesterday before we left for the airport. For three days straight all I heard my mother say was how delicious their grilled ham and cheese was and I had to try it. I finally decided to get one yesterday. I had gone through the line myself as everyone else ordered before me. I placed my order and the cashier insisted they did not make grilled ham and cheeses but I could get a cold ham and cheese sandwich out of the fridge. Thanks but no thanks on the premade sandwich. I told her my mother had them three times in the past 5 days. I looked on the menu and it wasn't there but they must have just made it to order. I mean how simple can you get. But she would not let me order one so I had to get the chicken sandwich. I got back to the table and told my mother about the sandwich fiasco and she went up to the cashier and explained that the sandwich may not be on the menu but surely the cook can whip up a grilled ham and cheese. The cashier said, "Look, lady, we don't serve, make, or offer ham and cheese sandwiches!" She made my mother feel like she was crazy. Again, so much for Disney hospitality. It's not like we asked for a t-bone steak.
The Whispering Canyon restaurant was okay. Menu selection is limited. I got the meatloaf and it wasn't cooked through. No one else at our table was satisfied with their meal either. Kids meals are outrageously expensive.
The transportation is fine except that getting on the boat and bus is difficult with a stroller (we had two strollers and two kids). Every time you have to get on or off the boat you have to fold the stroller which means carrying the child, bags, cups, and stroller on and off the boats. We never had to wait very long for either a boat or a bus. But traveling by monorail is FAR easier. We can't understand why they don't build a walking bridge from the WL to the Contemporary, it would make it so much easier to get there and then access the monorail. Especially since the last boat runs at 10 pm. My husband wanted to go to the Contemporary to watch Monday Night football but would have had to leave at 9:45 to catch the last boat out.
The hotel itself is fine but the wilderness lodgey thing does nothing for me. I am not into the western look at all. But for someone who IS into that it would be a great hotel for them.
Sorry this message is so long!
Snow White's Mom
Seriously though, I don't understand about folding the stroller before boarding the boats. We used the boats all the time and rolled the stroller right on, kid and all. Maybe the drought has had an effect on the lake depth. The WL cannot be held responsible if that is the case. I do know that you do have to fold up the stroller no matter what bus you board whether you are staying at the Grand Floridian or the WL. That is just the way it is at WDW. As far as fridges are concerned, they are by request only and not guaranteed. Same with the coffeemaker. Everyone pays $10 a night for one unless you are in concierge. As far as your mother having a grilled ham and cheese, she could have been mistaken or maybe it was just a special. If that is the case then there really is no reason you should expect to get one if they do not have them. I do know they didn't have them when I was there in May or I would have gotten one for my little girl. 
p ). I am sorry you encountered problems, and hope it did not spoil your vacation. 
), you may have a better experience next time with a monorail hotel. Personally I like the S/D
