Just Completed Online Survey

[HoosierMan]

I just completed mine too. Don't get your hopes up on the certificate.
You looking at the future winner!!!

 

[Kuzco]

I think WDW surveys are complete BS. I filled one out myself, but does WDW care about feedback? I'm rather irked with them right now. You know how they supposedly "welcome" feedback? I sent them directly an e-mail commenting on how lovely their character breakfast meals are, but mentioned that there are many who would love for Lilo and Stitch to have a regular appearance at one. They e-mailed me back and in short, told me they were sorry but they are not allowed to read an email that suggests anything to them. They cannot take suggestions for improvement (WTHECK!?!?!) or ideas (Uh...Why did Walt have to go!? He would have cared what people thought!) because it takes away from their own creativity. So they thanked me for the thought behind e-mailing them, but they had to delete the entire thing so they would not read it and get in troulbe for taking a customer suggestion. Is that not messed up? They will probably look at the survey comments through the same arrogant lens filters. I've lost faith in WDW. I hope our honeymoon there is magical, I'm sure it wil be no matter what, but I doubt we will return soon to WDW afterwards. That letter they sent me REALLY made my blood boil.

I'm sorry about the e-mail you received from Disney. I definitely understand your frustration in taking the time to make a suggestion and then having it flatly rejected. The e-mailer seems like he/she attempted to be polite and "magical," but I think the true, real-life reason should have been provided. I did a little research, and from disney.com:

"SUBMISSIONS

We are pleased to hear from our visitors and welcome your comments regarding our products and services. Unfortunately, however, our long-standing company policy does not allow us to accept or consider creative ideas, suggestions, or materials other than those that we have specifically requested. We hope you will understand that it is the intent of this policy to avoid the possibility of future misunderstandings when projects developed by our professional staff might seem to others to be similar to their own creative work. Please do not send us any unsolicited original creative materials such as stories or ideas, screenplays, or original artwork. While we do value your feedback on our services and products, we request that you be specific in your comments on those services and products, and not submit any creative ideas, suggestions, or materials (unless specifically requested by us).

If, through participation in certain activities, you send any material (e.g., postings to chat, boards, or contests) or, despite our request, you send us unsolicited creative suggestions, ideas, notes, drawings, concepts, or other information (collectively, the "Submissions"), the Submissions shall be deemed, and shall remain, our property. None of the Submissions shall be subject to any obligation of confidentiality on our part and we shall not be liable for any use or disclosure of any Submissions. Without limitation of the foregoing, we shall exclusively own all now-known or hereafter existing rights to the Submissions of every kind and nature throughout the universe and shall be entitled to unrestricted use of the Submissions for any purpose whatsoever, commercial or otherwise, without compensation to the provider of the Submissions or any other person or entity."
http://disney.go.com/corporate/privacy/terms.html?ppLink=pp_wdig

But I agree with your suggestion! It is too bad that in today's world, Disney cannot take these suggestions to heart.

As for the main topic of this thread, my brother received the survey, and he is sure he is going to win one of the certificates!

 

[DisneyPhD]

I took the survay too. It was emailed to me. I belive it was because when I was on the website once I took a pop up survay and signed up to take more.

As far as them accepted suggestions. WDW has been through a number of lawsuits about people saying they "gave" them ideas and sued them for not recompinsating them. The great world of sports one comes to mind. Disney is a big comany and everyone wants a bit of the action, so while it is anoying, I understand why they need to say this.

However idea's in survays are not the same. I love WDW and I love giving them my feed back so I take every survay I can and always give my email address to the people with the computer pads at the frount of the parks.

This one was rather funny, they asked when your last trip was (March 2005,) and when your next one is (April 2005).

And OMG, since it was 80 here a few days ago and they expect anywhere from 3 to 8 inches of snow here today and twm, I need to get back to WDW! (less then a week now!)

 

[sanibelover]

Yeah, I got the survey email. Now how about a PIN code email?????

 

[EEyorelover22]

Yeah, I got the survey email. Now how about a PIN code email?????

At least we know we're in the system