I just had an amazing stay at BLT (9/18 - 9/25) and I thought I would share some feedback here that I planned on passing along to
DVC member satisfaction (
I would appreciate if somebody could post their email address here).
First of all every interaction I had with CM's at the resort and in the parks was wonderful. People were polite, friendly, and very helpful.
The resort is beautiful and love the location. This is our 2nd visit to BLT and we were able to use the pool for the 1st time, it was relaxing, fun, and not crowded at all. Sadly, there were a few guests that decided to leave their trash and dirty towels on their chairs (my wife and I cleaned up after them).
We used DME for the first time on this trip and found it fast and easy.
We did not have one bad meal - now we did go to a lot of signature dining locations outside of the parks, but even the meals in the park were very, very good.
With that said, there were a some things I didn't like:
1. The room was not cleaned appropriately prior to our arrival. There were food wrappers and plastic utensils on the floor and wedged under some of the furniture. Decided to clean up the messes ourselves due to timing of dinner reservations and my daughter's bedtime but in the future would call mousekeeping.
2. The bed was very uncomfortable. I travel all over the world and have been in many different classes of hotels (deluxe, economy, etc.) and the bed in our room was in very bad shape compared to a normal bed. It was very difficult to sleep on and I was shocked Disney would allow a bed this poor to be in a room.
3. Management allowing Halloween decorations /lights to be hung from the balcony of a room on our floor. It was a complete eyesore and took away from the beauty of the building. I am not sure why this was allowed to take place and why the owners were not forced to remove the decorations.
As I said, an overall great stay and look forward to my next visit to the BLT in May.