Just called Disney and

[2timer]

was on hold forever...I finally hung up! When is the best time to call?

 

[EEyorelover22]

I'm not really sure. Sometimes I get right in and other times it seems like I wait forever!!

 

[PrincessofQuiteAlot]

I call on the 800 number, then I don't feel so bad about having to wait too long! (1-800-828-0228)

 

[2timer]

I did not know they had a 1-800 number....they do not post it???

 

[Evil Queen]

I believe calls to 800 numbers cost the company who have it (does with my company), would figure they wouldn't want to post it. Just my thought.

 

[disneyforme33]

I am sitting on hold right now. I called earlier today and was told that they could not help me with any of my plans and to call back in a couple of hours. I assume calls are heavier now because of an earlier system problem. What is the chance I will be able to get a AAA discount for July 13-17. I hope I will find out soon.

 

[pumpkinfish]

Wow...I just called 1/2 hr ago, and got right on....it's all a matter of luck and chance I guess... LIKE THOSE DARN CODES!!!

 

[zurgswife]

I was on hold for an hour this past weekend...then i had to call back later in the day to ask a question and got right through. I mentioned to the cast member that i had spent an hour on the phone only 30mins earlier...She said I should have hung up because there were tons of CM in the call center and some weren't on the phone...She suggested that it was a fluk in the routing and that I should always try to call back...

 

[treehugger]

They do not publish the 800 # because I think it is a travel agent #. I know that regular guests have used it all the time without any problems.

 

[SouthFLMommy]

It all depends. One day I was on hold for 25 minutes, I hung up and called right back and only held for 3 minutes.

 

[MrsJ Henry]

Yes I always use the 800 #. I love it since I don't feel so bad when i have to wait.

 

[cowtownmom]

I've called three times in the past week and have had to wait only @ 3 minutes each time. Each time has been at different times so I don't know if there is a best time. I did not call the 800#.

 

[eeyore45]

I just called an hour ago, with the 800#, no wait. And with the 800# you get a voice command, press ! if... press 2 if, its a recording on the new Magic Your Way, and ask your Disney... yada yada... I always forget if I want to push 1 or 2 !!