Brit17
DIS Veteran
- Joined
- May 3, 2006
- Messages
- 2,591
and I have to say, surprisingly, I was a bit disappointed 
... it seemed as if many of the CM's weren't very experienced or very fast moving ... here are a few examples:
1. We arrived at the Yacht Club at about 4:30PM on 12/10 ... it was very quiet, and therefore, our actual check-in went very quickly ... however, even though there were 4 bellhops just standing at the bell service desk in the lobby, it still took about 45 minutes for our luggage to be delivered to our room ... (and we weren't even using magical express) ...
2. After we got to our room, we called for a microwave to be delivered to our room ... we were told, "we're sorry, but our resort doesn't offer microwaves" ... hmmm, yes you do because not only is this a Deluxe resort but it also says so on the Disney website ... also, we have stayed at the Beach Club the last two years and we have always gotten a microwave upon request ... so after calling back twice and waiting 45 minutes
, we got a microwave ...
3. Then I go to take the bedspread off the bed and the blanket is DIRTY
... I don't know what it was, but whatever it was was dried on and looked gross 
... so we called housekeeping ... it took another 45 minutes for someone to come and change the bed ...
4. Then I look in the bathroom ... well, the double sink vanity is in the actual bathroom with the shower & toilet ... hmmm, usually the double sink vanity is in the dressing area outside the shower ... did we get the wrong room, I wondered?
... we were supposed to get a Waterview room, which it was, but it did appear to be a bit smaller all around ... so we called down again just to make sure we got the room we paid for and stated our concerns and were told, "oh no, all the rooms here at the Yacht Club have the double sinks in with the actual shower .. the sinks are never in a dressing area" ... again, I was like, I don't think so 
, but since we never stayed here before I guess they knew what they were talking about ... so I let it go, for now ...
5. During the same time that all of the above was going on, I also found out that there was a problem with one of my ADR's ... long story short, it had mysteriously been canceled by someone other than me
... so after about an hour on the phone with WDW Dining and supervisors and the actual restaurant, I finally get everything corrected 
...
6. By this time, we're exhausted but it was time for dinner, so we made our way to Le Cellier ... it was scrumptious, by the way
...
7. After we returned to our room after dinner, I was still wondering about what we were told about the sinks ... I knew I was correct and it was just bugging me ... so I looked on our laptop (which I neglected before to say that it took about 45 minutes to get an internet cable for it since there wasn't one already in the room, but I digress) ... and I checked some websites and confirmed that I was correct ... so we decided to call down again to make sure we got the right room and this time were told by a manager, "I didn't even know we had a room where the sinks were in with the shower and not in the dressing area" .... well, on one hand it was a relief to get validation that I wasn't crazy 
, but on the other hand, I was like, ok, then where did this room come from and are we getting what we paid for? ... so the manager did offer to check to see if she could change us to another room that was what we were used to, but there was no guarantee it would still be a Waterview room, so we decided to just stay put at this point ...
So, I know some may say I am a bit picky with things, but when I'm staying at a "Deluxe" resort and paying "Deluxe" prices, I expect good service, including clean linens and a staff who knows the correct answers to questions and requests asked the first time ... I really didn't appreciate many of CM's giving convincingly wrong answers ...
Oh and a couple last things, one afternoon we decided to get a quick late lunch at Hurricane Hanna Grill's by the pool and even though we were the only customers there, it took forever and all we wanted were pre-made turkey sandwiches
... and then one morning, we decided to sleep in for a bit and didn't leave our room until about 10:30AM and as we were making our way down the hallway, a mousekeeper says to us "are you from room #xxxx", and we said "yes", and she goes, "well are you ready yet?" ... and we were like, "yeah" ... I had to hold my laughter until we got down the hall 
... it was like we were getting reprimanded for leaving our room later than she wanted us to 
... and then I went to use my snack dining credits in the gift shop in the lobby and the CM goes "we don't accept the dining plan here" ... ummm, yes you do ... just unbelievable, I must say 
...
Oh well, despite everything, all in all we had a good trip and the weather was great
... and now that we're home we can just think back, shake our heads and have a few good laughs 
...
... it seemed as if many of the CM's weren't very experienced or very fast moving ... here are a few examples:1. We arrived at the Yacht Club at about 4:30PM on 12/10 ... it was very quiet, and therefore, our actual check-in went very quickly ... however, even though there were 4 bellhops just standing at the bell service desk in the lobby, it still took about 45 minutes for our luggage to be delivered to our room ... (and we weren't even using magical express) ...
2. After we got to our room, we called for a microwave to be delivered to our room ... we were told, "we're sorry, but our resort doesn't offer microwaves" ... hmmm, yes you do because not only is this a Deluxe resort but it also says so on the Disney website ... also, we have stayed at the Beach Club the last two years and we have always gotten a microwave upon request ... so after calling back twice and waiting 45 minutes
, we got a microwave ...3. Then I go to take the bedspread off the bed and the blanket is DIRTY
... I don't know what it was, but whatever it was was dried on and looked gross ... so we called housekeeping ... it took another 45 minutes for someone to come and change the bed ... 4. Then I look in the bathroom ... well, the double sink vanity is in the actual bathroom with the shower & toilet ... hmmm, usually the double sink vanity is in the dressing area outside the shower ... did we get the wrong room, I wondered?
... we were supposed to get a Waterview room, which it was, but it did appear to be a bit smaller all around ... so we called down again just to make sure we got the room we paid for and stated our concerns and were told, "oh no, all the rooms here at the Yacht Club have the double sinks in with the actual shower .. the sinks are never in a dressing area" ... again, I was like, I don't think so , but since we never stayed here before I guess they knew what they were talking about ... so I let it go, for now ...5. During the same time that all of the above was going on, I also found out that there was a problem with one of my ADR's ... long story short, it had mysteriously been canceled by someone other than me
... so after about an hour on the phone with WDW Dining and supervisors and the actual restaurant, I finally get everything corrected ... 6. By this time, we're exhausted but it was time for dinner, so we made our way to Le Cellier ... it was scrumptious, by the way
...7. After we returned to our room after dinner, I was still wondering about what we were told about the sinks ... I knew I was correct and it was just bugging me ... so I looked on our laptop (which I neglected before to say that it took about 45 minutes to get an internet cable for it since there wasn't one already in the room
, but I digress) ... and I checked some websites and confirmed that I was correct ... so we decided to call down again to make sure we got the right room and this time were told by a manager, "I didn't even know we had a room where the sinks were in with the shower and not in the dressing area" .... well, on one hand it was a relief to get validation that I wasn't crazy , but on the other hand, I was like, ok, then where did this room come from and are we getting what we paid for? ... so the manager did offer to check to see if she could change us to another room that was what we were used to, but there was no guarantee it would still be a Waterview room, so we decided to just stay put at this point ... So, I know some may say I am a bit picky with things, but when I'm staying at a "Deluxe" resort and paying "Deluxe" prices, I expect good service, including clean linens and a staff who knows the correct answers to questions and requests asked the first time ... I really didn't appreciate many of CM's giving convincingly wrong answers ...
Oh and a couple last things, one afternoon we decided to get a quick late lunch at Hurricane Hanna Grill's by the pool and even though we were the only customers there, it took forever and all we wanted were pre-made turkey sandwiches
... and then one morning, we decided to sleep in for a bit and didn't leave our room until about 10:30AM and as we were making our way down the hallway, a mousekeeper says to us "are you from room #xxxx", and we said "yes", and she goes, "well are you ready yet?" ... and we were like, "yeah" ... I had to hold my laughter until we got down the hall ... it was like we were getting reprimanded for leaving our room later than she wanted us to ... and then I went to use my snack dining credits in the gift shop in the lobby and the CM goes "we don't accept the dining plan here" ... ummm, yes you do ... just unbelievable, I must say ... Oh well, despite everything, all in all we had a good trip and the weather was great
... and now that we're home we can just think back, shake our heads and have a few good laughs ...
