We just got back from a 5 night stay @ the Poly. It was our first visit to the Poly. The grounds are beautilful, the pools were nice & the atmosphere was wonderful. Unfourtunately we encountered quite a bit of problems which took alot of my vacation time to fix things. The issues should have never happened @ a deluxe resort. When we arrived at 12:30 our room was ready (tahiti ) great. We took our luggage on ME with us because we didn't want to wait hours for our stuff, ( this was time cosuming for us because we had to go to a different terminal after getting our luggage in order to catch ME - terminal A & then B ) That was fine it was our choice. ( NO complaints ) As I was checking us in, Bell Services grabbed my luggage & said they would bring my bags over after I checked in. We gave Bell Services our room # & headed to the room. The room was very large but not enough lighting. Over the daybed was a huge patch on the wall, which looked like a picture or mirror once hung but not anymore. o.k. I could deal. 45 minutes later no luggage. I called them they said they would be right there. 15 minutes later they called & said they would be there in a couple of minutes. Meanwhile I noticed that my fridge didn't work, They sent a person up to swap it out. Then my garden grocer order came still no Luggage. We questioned the b.s. man he said that he didn't see any of our luggage but he would go & re-check. About 15 minutes later my luggage finally came. Let me say that I was getting upset we were supposed to have already left for AK by now. My sunscreen & other stuff was in the suitcases due to TSA rules. I then went & spoked to a manager about the delayed luggage incident & she was nice & paid for us to take a taxi to & from AK so we could get there quickly. That was nice of her. AK was great. when we got back around 9 pm the replaced fridge did not work either. They brought up another one (smaller ) & put the big one in the corner of the room. Thet swore they would both work. ( something to do with the design of the cabinets, not any ventilation for the fridge so they over heat. CM said that this was a common problem & to leave the doors open . ) o.k. great thanked her for the info & went to dinner came back @ midnight - both fridges still did not work. Went to the front desk, Cm was wonderful She gave us a credit & told us that she would move us in the morning to Hawaii- concerige .
So the next morning my DH packed the room all up while I took 2 of my kids to the park. He had to check our stuff with BS because the new room was not ready. The gave hime a safety deposit box for most of our valuables. The laptop would not fit so they said that they were locking it up in a AC cage. Great so we thought. Later in the day he went back to the Poly to do the change rooms for us & unpack. So nice of him, I was getting stressed. We all meet up at the Poly later . He told me that they never locked up my laptop, he knew this because he went into a shed with BS who could not find it. My DH found it, unsecured - REAL NICE. So now we are moved ( smaller room - no big deal ) I go & try to open the room safe to lock up my laptop. Won't open - locked from previous guest. Call front desk, they send up someone to unlock it with some sort of code machine. While I'm locking up my stuff on the shelf underneath there are diapers. ( good cleaning ) o.k. then I went out on the balcony to hang up some wet clothes, door is unlocked didn't think anything of it . Come inside & try to lock the doors - lock doesn't work tried many times. Call front desk & told them they said they would send someone up, I informed them that I had dinner reservations & had to leave, I put a chair in the grooves to help prevent someone from beaking in. When we got back it was late, they never sent anyone up. Anyways, talked with Manager very nice. My daughter was going to bed no blanket in the closet for the daybed. Had to call for one. Just as the the blanket was coming up I pulled back the bedspread on my bed ( not very far ) there was a dead bug on my bed. That was it.... my husband went to the GCH & got the Manager to bring her up to see it. ( When I found it the CM was @ the door with the blanket so I had her come in to see it also. ) So at 12:30 a.m. they were changing my bed. They said that the next day my room would get a VIP cleaning. & the manager of housekeeping would contact me. I told them that the next day was my daughters birthday & we would be out all day. The person called me & left a message but I could never get back in touch with him I tried but gave up after wasting 1/2 hr on the phone. Later one of my daughters was kneeling on the daybed putting on makeup & she dropped her mascara, when she looked down between the bed & wall there was a slice of half eaten brown bread & then there was a pile of something brown.
Yes they got another call . The duty manager & front desk manager came up. He picked both things up with a towel. He said that it was all bread. But let me say that the pile did not look like bread. My dh said that if it was really only bread why did he use a towel.
( and the fact that we know the previous guests had small children - the diapers ) I don't know but I was grossed out. But thank above that was the last of the problems. So much for that VIP cleaning. Needless to say I wish that my experience here was great, but how would you feel. We stayed at the BC last visit which we prefer now.
So the next morning my DH packed the room all up while I took 2 of my kids to the park. He had to check our stuff with BS because the new room was not ready. The gave hime a safety deposit box for most of our valuables. The laptop would not fit so they said that they were locking it up in a AC cage. Great so we thought. Later in the day he went back to the Poly to do the change rooms for us & unpack. So nice of him, I was getting stressed. We all meet up at the Poly later . He told me that they never locked up my laptop, he knew this because he went into a shed with BS who could not find it. My DH found it, unsecured - REAL NICE. So now we are moved ( smaller room - no big deal ) I go & try to open the room safe to lock up my laptop. Won't open - locked from previous guest. Call front desk, they send up someone to unlock it with some sort of code machine. While I'm locking up my stuff on the shelf underneath there are diapers. ( good cleaning ) o.k. then I went out on the balcony to hang up some wet clothes, door is unlocked didn't think anything of it . Come inside & try to lock the doors - lock doesn't work tried many times. Call front desk & told them they said they would send someone up, I informed them that I had dinner reservations & had to leave, I put a chair in the grooves to help prevent someone from beaking in. When we got back it was late, they never sent anyone up. Anyways, talked with Manager very nice. My daughter was going to bed no blanket in the closet for the daybed. Had to call for one. Just as the the blanket was coming up I pulled back the bedspread on my bed ( not very far ) there was a dead bug on my bed. That was it.... my husband went to the GCH & got the Manager to bring her up to see it. ( When I found it the CM was @ the door with the blanket so I had her come in to see it also. ) So at 12:30 a.m. they were changing my bed. They said that the next day my room would get a VIP cleaning. & the manager of housekeeping would contact me. I told them that the next day was my daughters birthday & we would be out all day. The person called me & left a message but I could never get back in touch with him I tried but gave up after wasting 1/2 hr on the phone. Later one of my daughters was kneeling on the daybed putting on makeup & she dropped her mascara, when she looked down between the bed & wall there was a slice of half eaten brown bread & then there was a pile of something brown.
Yes they got another call . The duty manager & front desk manager came up. He picked both things up with a towel. He said that it was all bread. But let me say that the pile did not look like bread. My dh said that if it was really only bread why did he use a towel.
( and the fact that we know the previous guests had small children - the diapers ) I don't know but I was grossed out. But thank above that was the last of the problems. So much for that VIP cleaning. Needless to say I wish that my experience here was great, but how would you feel. We stayed at the BC last visit which we prefer now.
OH MY GOD! I cant believe (although i do believe you) that any hotel rooms would have that many problems, especially a delux resort at Disney World. We've been to the Carribean Beach and Coronado Springs Resorts and didnt experience any of the problems that you faced. Magic express was great, our bags were in our room shortly after our mid day arrival and most importantly, our rooms were clean and kept clean by mousekeeping banana: 
to be as stress free as possible, you were right to keep reporting the issues you had....
People do expect that things will be clean & repaired or whatever. It is alot of money to spend & have that many things go wrong. I would be so bummed. We had the same issue with our fridge at POR & told the same thing about the cabinet design blocks the ventilation of the fridge. This man took the entire back off our fridge & suggested the open door in the front also. That food thing is just plain old nasty. I think I might have pulled a little nutty about that one. A previous poster did make a good point about it being more about management than housekeeping. They are on a very strict time schedule & let's face it we all want our rooms ready when we get there. I don't know what the answer is. I'm just really hoping all goes well with our trip. I almost feel like I'm going expecting the worst & that's not how I want to start my trip. As informative as these boards are, sometimes I think too much information can become our worst enemy. Sorry your trip was go irritating. Here's hoping future trips are better!!
. To be comped for 1.5 nights and upgraded to concierge shows that the Polynesian did try to make up for its shortcomings.
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