Maybe that was the problem!!
I just thought the resort was dirty. The pools were filthy. Duck droppings EVERYWHERE. Although the pool was well staffed-6 lifeguards- they did not clean up the many piles of duck doo doo. There were things at the bottom of the pool that were NOT leaves-gross.
The elevator that we used frequently, had the same trash on the floor the WHOLE week.
Housekeeping was terrible-long story- but I was not impressed with their work or attitude!!
And the guest services were not at all helpful in trying to find a local walk in medical clinic. (3 yr old was sick) They kept pushing the on call doc. We could not afford that and insurance did not cover on call docs. I found out that most hotels give a courtesy ride to the Fl. health care clinic located near DD. Our hotel NEVER offered and it took them 15 minutes to give me the name of the clinic.
This was just a few on the list of things I was not happy with. I have NEVER complained about a Dis hotel before but I will with this stay. We have stayed at the all stars before and had great service etc. I guess maybe my hopes were too high staying at a deluxe.
But there were a few plusses-we watched the water parade every night from our room. Wishes fireworks music was piped in on the fourth floor, Chef Mickeys

, easy walk to MK.
I'm glad you all had a good experience. I think we just were on the wrong wing, woith the wrong CM checking us in, with the wrong HK staff for our room etc. Oh well.