mark&sue
<font color=teal>I keep trying to convert everybod
- Joined
- Nov 8, 2004
- Messages
- 5,510
We are just back from our trip to Saratoga Springs. We flew in from UK and arrived at SSR about 4.00 p.m. There were no Congress Park Villas and were offered the only villa available at the Carousel. I know that booking on the day of your 11 month window does not guantee you a room but felt annoyed that those pesky up-graders from the "values" had taken our room!!!
We were advised that we could change our room the next day for $25 and take the only room available at Congress Park. We gladly took up the offer. We bought into SSR as we love the walk to DTD and we also walk to the Crossroads and beyond. The room in the Carousel must have been one of the worse on the resort as it was the furtherest away from anything and overlooking the parking lot. As our vacation was for two weeks we thought it best to move. We did walk to DTD on the first night though and it was a long walk.
The next day I was not feeling well and we checked out at 9.00 a.m. We had to wait until gone 6 o'clock in the evening before the room was ready (We had no room and as I was not too well just kept waiting forthe room to be ready so I could liedown) when we lugged our cases up to the room it had not been cleaned from the previous occupant and the beds not made and the sofa bed was still out with all the mess everywhere etc. I phoned the front desk and they said we could have another room (Not sure where this room had come from as I had been told there was only one available previously), but I was not feeling well and asked if they could clean it while we sat on the balcony. Eventually it was cleaned. The previous occupants had not left a tip so I gave the mousekeepers $20 as it felt awkward for me sitting there.
The manager phoned and in my ill state I started ranting about the resort being filled up with all the up-graders and they obviously could not cope. It sounds silly now but I was not feeling at all well. The manager must have let us off the $25 as there was no bill when we checked out.
I would have been only too happy to pay the moving charge as I know they have to clean the room but feel that maybe the resort was too full and they could not cope.
Whilst we were waiting for our room at check in desks I did hear a number of guests arranging to change rooms the next day as they were not happy with their location. This must drive the CMs mad and so I guess the only way for everyone to be happy is to put the blocks into bookable areas when booking and therefore if the block you want when you book is not available you can choose to either stay there or book somewhere else.
Sorry to go on but wanted to share our experience. Otherwise had a great vacation
Susan
We were advised that we could change our room the next day for $25 and take the only room available at Congress Park. We gladly took up the offer. We bought into SSR as we love the walk to DTD and we also walk to the Crossroads and beyond. The room in the Carousel must have been one of the worse on the resort as it was the furtherest away from anything and overlooking the parking lot. As our vacation was for two weeks we thought it best to move. We did walk to DTD on the first night though and it was a long walk.
The next day I was not feeling well and we checked out at 9.00 a.m. We had to wait until gone 6 o'clock in the evening before the room was ready (We had no room and as I was not too well just kept waiting forthe room to be ready so I could liedown) when we lugged our cases up to the room it had not been cleaned from the previous occupant and the beds not made and the sofa bed was still out with all the mess everywhere etc. I phoned the front desk and they said we could have another room (Not sure where this room had come from as I had been told there was only one available previously), but I was not feeling well and asked if they could clean it while we sat on the balcony. Eventually it was cleaned. The previous occupants had not left a tip so I gave the mousekeepers $20 as it felt awkward for me sitting there.
The manager phoned and in my ill state I started ranting about the resort being filled up with all the up-graders and they obviously could not cope. It sounds silly now but I was not feeling at all well. The manager must have let us off the $25 as there was no bill when we checked out.
I would have been only too happy to pay the moving charge as I know they have to clean the room but feel that maybe the resort was too full and they could not cope.
Whilst we were waiting for our room at check in desks I did hear a number of guests arranging to change rooms the next day as they were not happy with their location. This must drive the CMs mad and so I guess the only way for everyone to be happy is to put the blocks into bookable areas when booking and therefore if the block you want when you book is not available you can choose to either stay there or book somewhere else.
Sorry to go on but wanted to share our experience. Otherwise had a great vacation
Susan
Hey how did you get the 
