TheIncredibles
Disney Renaissance for us; Disney discovery for th
- Joined
- Dec 31, 2004
- Messages
- 338
Just back from the Poly last week (3/12 - 3/19) and I'm here to tell all from the moment we pulled up to the time we departed, the Polynesian hit homeruns in every category!
I have read some concerns about concierge service early this year and I am here to loudly counter that and hopefully ease tensions for those who have saved up and plan on staying in the near future...IMO, you will not be disappointed. Here are a few things we found during our stay...
We were greeted immediately by staff full of smiles upon check-in and quickly whisked away to the Hawaii building (on a golf cart) for the concierge desk check-in. At 11am we found little wait and a helpful & courteous staff - in fact our room was ready and bags delivered. By noon we were in the parks!
Coffee - Yes there is a new "latte" type of machine, and yes that thing is alot of fun! Press buttons and several combinations quickly pour a hot drink; and I'll tell you there's nothing like getting a quick mocha latte for the road at 7pm before going to MK! Fresh pots of coffee are still there, right next to the machine.
Cereal boxes are gone, but my children like dispensing cereal from the tubes better, and were more likely to have more in there bowl plus enjoying a second if they wished.
The evening food service was outstanding all week. There was more than enough for the entire building, and two sometimes three major selections. I know the arguement, but these could've easily been meals, and were a night or two. Again our children preferred the lounge over our $100 dinners!
Plenty of wine and cordials, P&B sandwiches, fruit drinks, hot tea, snacks; incredible location, fireworks & water parade watching, water taxi & beach access...the list goes on & on...
The staff continues to be quick, friendly and invisible, unless you need them (one night at 4am one child was sick; in 10 minutes housekeeping was there).
We don't have rose colored glasses, and I expect value for the money spent. Each year the Poly Concierge has more than exceeded the additional cost. No doubt, some have bad experiences, but I firmly beleive they are not the rule.
I'll be happy to address anyone's particular question (if I can); service, food & value just seemed really important from recent threads/posts.
I have read some concerns about concierge service early this year and I am here to loudly counter that and hopefully ease tensions for those who have saved up and plan on staying in the near future...IMO, you will not be disappointed. Here are a few things we found during our stay...
We were greeted immediately by staff full of smiles upon check-in and quickly whisked away to the Hawaii building (on a golf cart) for the concierge desk check-in. At 11am we found little wait and a helpful & courteous staff - in fact our room was ready and bags delivered. By noon we were in the parks!
Coffee - Yes there is a new "latte" type of machine, and yes that thing is alot of fun! Press buttons and several combinations quickly pour a hot drink; and I'll tell you there's nothing like getting a quick mocha latte for the road at 7pm before going to MK! Fresh pots of coffee are still there, right next to the machine.
Cereal boxes are gone, but my children like dispensing cereal from the tubes better, and were more likely to have more in there bowl plus enjoying a second if they wished.
The evening food service was outstanding all week. There was more than enough for the entire building, and two sometimes three major selections. I know the arguement, but these could've easily been meals, and were a night or two. Again our children preferred the lounge over our $100 dinners!
Plenty of wine and cordials, P&B sandwiches, fruit drinks, hot tea, snacks; incredible location, fireworks & water parade watching, water taxi & beach access...the list goes on & on...
The staff continues to be quick, friendly and invisible, unless you need them (one night at 4am one child was sick; in 10 minutes housekeeping was there).
We don't have rose colored glasses, and I expect value for the money spent. Each year the Poly Concierge has more than exceeded the additional cost. No doubt, some have bad experiences, but I firmly beleive they are not the rule.
I'll be happy to address anyone's particular question (if I can); service, food & value just seemed really important from recent threads/posts.
Can't wait to get there!!
I love the Poly's location and the beach area....we might just have to try concierge sometime! I have always considered it but got nervous about reports on mousekeeping and room condition. 
Sounds like there's nothing to worry about!!! 
We'll have to go sometime 
