Just back from BCV ~ Handicap Rm ?

[chip1]

On Easter Sunday we checked into BCV for a 5-night stay in a studio. Our requests were 1) near the DVC main lobby; 2) non-smoking; 3) pool view, if possible and 4) 4th floor near laundry. We arrived at about 1:00 p.m. and were told our room was ready and that it was on the 3rd floor. I told the girl at the front desk that while I realize requests are only that, and that there is no guarantee you will get any of them, that I really wanted to be on the 4th floor in a non-sm room. Well, she checked and were told there was not one available. Fine, we wanted to be in our room, unpack and go swimming, so we took it. When we got to our room it felt different to us than when we saw the studios during our 12/02 trip (we stayed in a 1BR). After a few minutes, it hit us that we were given a handicap room. The bathroom was huge with a wide doorway, and right away I noticed there was no room available to put toiletries, and no closet to hand clothes. I called the front desk and was told that they were sorry, but no other room was available. So, now I am mad. We booked our room 11 months out, and if we could not get our requests, who did? Finally, the girl admitted that we should have been told we were being given a handicap room and said that she would talk to a manager and call back. In a few minutes she called back and they now found another room on the 3rd floor that we could move into. I asked to talk to the manager myself and told him that I had a 9 yo son who wanted to hit the pool, and that this waste of an hour was something we did not want. After a few minutes, he offered us a 1st floor room, that was non-sm and close to the lobby. He was very kind, but I feel this waste of time was unnecessary. As a DVCer we can only make our room res 11 months out, and if that's what we did, why couldn't more of our requests have been made? To me, this makes no sense. Now, for what good it is, I will have to add another request when making a ressie -- NO handicap room for us!

 

[spiceycat]

you can see why I started to fax my request in a few days before arrival - yes I agree they should do what they say and give members who put in their requests when they place their reservations at the 11th month. they don't!!!

so you live with in and learn to work the situation - as say I fax my request (that includes no handicapped rooms) a few days before arrival.

Now some people here will tell you that it only makes the room controller mad and that they will do request on your reservations.

Well it my situation they did not - until I started to fax my request - then they were meet!

 

[chip1]

Where do you send your fax to ~ DVC or directly to the Beach Club?

Thanks,
Pam

 

[spiceycat]

the DVC resort that you are staying at - if your case BCV - there is a fax number in your member guide book and this website and the walt disney world site - here

look at the bottom
http://disneyworld.disney.go.com/waltdisneyworld/resorts/resortindex?id=HRSBeachClubVillasRsrt

 

[Simba's Mom]

"No handicapped room for us"-I agree completely. Our first trip after we bought DVC was to VWL and we were given a handicapped room without being told. Then they insisted that "Well, of course you'll have to pay the $25 fee if you want to move". Needless to say, we were really upset-we had only been in the room for a few minutes, just long enough to figure out what we had and had not been given.
Isn't it interesting how they tell you at the front desk that no other rooms are available, then magically rooms appear. Why do they tell you that when it isn't true?

 

[RweTHEREyet]

I stayed in a handicapped room at HHI January 2002. My 82 year old Mom and I were driving home from the Disney Cruise. Left Orlando late in the day. We arrived at Hilton Head very late, and it was very cold. There were only about 3 cars in the entire parking lot. Place was desserted. The Front Desk person told me where the room was located, so I went back to get Mom and our stuff. No help of any kind around. We got to the room and unloaded everything at the front door and I took the cart back. When I got back to the room it was then that I saw they had put us in a handicapped room. At that point, I was too tired and too cold to go back to the Front Desk and make a change. For one night it was not worth it.

To this day I do not understand why they put us in a handicapped room when the place was desserted. I can also say that I would not accept a handicapped room again.

I did not like the bathroom situation, the fridge and microwave down very low and the bed very low to the floor and uncomfortable.

I make it a point to have it on my check-in checklist to inquire before leaving the Front Desk if the room I have been to is handicapped or not.

 

[spiceycat]

please put your comments on the room report -

http://www.wdwinfo.com/dvc/room.shtml

we are trying to get people to say what the view was, if the room was handicapped or not, the type of thing that is not likely to change - not the housekeeping or maintence problems that will probably be fixed before anyone else stays there.

especially things that are very popular - you know like the room with the big balcony! Or a great view! Or very bad views!

sorry I should have posted this sooner

So no one will have (or at least the DVC's who post here) the bad rooms again - you will know before you leave the front desk what it is and can ask for a change - so you won't get headed with that charge when you arrive at your room and find that it just won't work.