Just A Little Vent

[Luv2CtheMouse]

Apparently they do use acronyms. Just not the same ones.

No one in customer service has any business being rude.

I can't imagine talking with some of you. Everyone uses some acronyms. And the idea of despising something so silly is a waste of happy. But that us your business.

Some people have to pick everything apart. They are well-known for that here on this board. I bet they defend Disney and the CMs more than their own families. I am amazed at the crap people get bent out of shape over.

We use acronyms at work and the customers use them to. We dont talk in them, just in email. But again, like I said and others did as well, I dont say TSMM, HM, POTC, etc. I said AP because that is how member services sells them - AP and Premium AP.

 

[Luv2CtheMouse]

I can imagine how many CMs get our 'Dis-speak' all the time...and some may very well not understand what we're saying. For crying out loud..how many times have we seen posters come along and ask what we're talking about....
But...as for CMs never using acronyms?? Not so. I know that one onsite CM told me they use T-dub for TiW all the time...much shorter than saying the whole thing to other CMs. They do use Tables in Wonderland when speaking to guests though. I tend to use T-dub though.
Other than that? Not much acronym use when off the boards.

I know they use different terms as well. Like G-Flo and Contemp. Have had conversations with them waiting on the monorail. Maybe they are not allowed to use it when talking to guests, but they certainly do have them.

 

[Luv2CtheMouse]

When annoyed by a pedant, I typically respond in kind.
"Okay, fine. I didn't use an acronym, that's called an abbreviation or more specifically, an initialism. I can see the confusion since acronyms are sorta like that but typically then also form a word that can be said aloud, like 'laser' 'fubar' and 'Epcot'."

I did actually respond by saying "I am sorry if I caused any confusion, that is how member services referred to them when selling them to me." - to which she responded "well, they are not official Disney employees"

 

[Luv2CtheMouse]

I seems that everyone is entitled to a bad day unless you work in customer service. While the CM shouldn't have gotten snarky with the OP I am left wondering if the CM uses the acronym EPCOT or if they say Experimental Protoype Community of Tomorrow.

Or do they call TSA Transportation Security Administration.......
Or does she write out a full date instead of using 10/26/12?

 

[Luv2CtheMouse]

The op didn't report her did she? I gathered she just came for a bit of vent.

I can't imagine that someone who gets paid for telephone calls want to waste their valuable time having a heart to heart with anyone. Especially someone she has already shown disrespect.

No, I didnt report her. I could have I suppose, but I really wasnt that upset about it. I just vented here.

I am sure if I did and they reviewed the call her response would have been found completely unacceptable, but I wasnt calling to get her into trouble....I just had a basic question.

 

[t_daniels]

I did actually respond by saying "I am sorry if I caused any confusion, that is how member services referred to them when selling them to me." - to which she responded "well, they are not official Disney employees"

You responsed nicer than I would have. Good for you.