Mickey'sApprentice
Shamelessly demand, it works bette
- Joined
- Dec 2, 2005
I have some hope. Usually with a shake-up like this, the new guy (figurative term in the case of Ms. Bilby) wants to come in and put their stamp on things. Aside from her and Mr. Holz fixing this dues thing, the quickest way for her to put a positive spin on this thing with existing members is to do some quick-fix things at the resorts like cleanliness, better front-line cast members, timely check-ins, etc. It may take a while to achieve all the pie in the sky things our collective Disboards DVC fandom has thrown out there for her to consider, but the aforementioned items are easily achievable and should be right up there with fixing this dues issue.
Honestly, there's some damage control that needs to be done and aside from rectifying the dues issue, I think she needs to work expeditiously to earn some goodwill and grace from the members.
Also, Jim Lewis et al may have been fired over this dues flap, but my experience in situations like this tells me Mr. Holz and other Disney execs at his level will want everything that was under Mr. Lewis to be reviewed to make sure there are no other skeletons in the closet. They may see a pattern of practices that aren't Disney quality that the new regime will want to get right with members.
There are some that seem to think we are getting a better DVC leader in Ms. Bilby than JL ever was. Hopefully that translates into some of the things we've been clamoring for as DVCers recently...
It may be too soon...but DH may have fantastic customer service for our trip in late September!!
It might just be long enough away for the new procedures for housekeeping, and additional mousekeepers put in place, and the employees being on high alert, or just an overall new found happiness of the staff...but not so far away that things have gotten back to normal.
On the other hand...we could see people getting used to new procedures that may or may not work, overworked CMs, and newly hired people that don't know what they are doing...OR of course...Ms. Bilby could go the other way by firing housekeepers to improve the bottom line, etc.
Either way, I'm really excited about our upcoming trip!!!