We are flying Jet Blue for the first time.
I know airlines do change flight times - arrivals and departures.
1How many times has this happened to you ?
2Was it a major change - such as more than an hour difference from your original flight ?
3Does Jet Blue contact you when there is a change in flight times ?
3aBy e-mail or a call to your home phone ?
Any one experience a Jet Blue flight time modification ?
Thanks !
1. The past two times I've flown to Orlando they've changed my flight times, both arriving and departing (multiple times per flight actually). For some reason they usually change both. They also did it for my flight planned in August.
2. No, the changes are usually never more than a half-hour difference (mine have always made the flights EARLIER btw), but I guess it would vary by airport.
3. Yes they do.
3a. They will contact you by email. It is very clear what the changes are and you can either accept the changes or choose another flight for free if the change does not work for you.
Like I said earlier though, it all depends on the airport. From what I've heard from customer service, it's usually MCO that is the reason the flights change. Southwest gets priority in choosing takeoff/landing slots, so if they change MCO has to re-schedule many other flights. If jetBlue has a larger share of the originating airport's flights (like they do at JFK, my home airport), that airport works with them to ensure minimal changes to the flights, especially on a high-demand route like the one to Orlando. If they don't have a majority of the flights, that's when the changes could be much more different than originally planned.
Also, CONGRATULATIONS on your first jetBlue flight! Soon you'll realize why they're one of the highest regarded airlines in the nation. Having flown with (and experienced customer service on) other airlines, I have to say nobody is better than jetBlue.