jambo closing grand villas?

[beer dave]

So over a month ago I booked a GV at Jambo for three nights over thanksgiving for a nice family gathering. No parks, just hanging together---- Just got a call from member services -- 6 days from check in-- saying the room is not available.... whoa..... They offered me a 2 bedroom and a studio-- not even close in points..... I have to wait until tomorrow to talk to the next level of manager.... anyone else having this? I know there is only 6 rooms....

 

[Heather07438]

Yikes, that's awful. Really. Hope it works our for you.

It's shocking that they offered a 2BR and studio as replacement. Doesn't compare; not equal. I'm sure they're booked close to solid so finding rooms is hard but they need to do better. It's a bit offending offering a downgrade. We've had experience with that too. Sorry

 

[Disneytam]

So over a month ago I booked a GV at Jambo for three nights over thanksgiving for a nice family gathering. No parks, just hanging together---- Just got a call from member services -- 6 days from check in-- saying the room is not available.... whoa..... They offered me a 2 bedroom and a studio-- not even close in points..... I have to wait until tomorrow to talk to the next level of manager.... anyone else having this? I know there is only 6 rooms....

Curious if you've heard anything? I would be really upset by this.

 

[beer dave]

Well the GV's were over booked. Disney being who they are once again worked some magic. Happy customer.

 

[Deeleebaker]

You get one of the named suites?

 

[Lorana]

Well the GV's were over booked. Disney being who they are once again worked some magic. Happy customer.

How did the GVs get overbooked?

 

[floridafam]

How did things turn out?

 

[Heather07438]

You get one of the named suites?

 

[Deeleebaker]

I ask because we got the VP,suite 3 years ago when they overbooked.

 

[dclpluto]

Probably a big wig coming in for thanksgiving.

 

[paults]

Well the GV's were over booked. Disney being who they are once again worked some magic. Happy customer.

What's the magic they worked? Please let us know what you got , if anything.

 

[DVC Doctor]

Well the GV's were over booked. Disney being who they are once again worked some magic. Happy customer.

Unless you signed a NDA, please share an update

 

[beer dave]

Unless you signed a NDA, please share an update

technically I didn't "sign".....

 

[beer dave]

I can share that the situation was caused by me making a modification to my stay (adding one day that popped up to the beginning of my stay) at about two weeks from check in. When they started blocking the reservations, since there are only 6 of these rooms, they couldn't add the new check in day to the balance of my reservation because of occupancy cross over. hence we would have had to change rooms mid stream. They didn't tell me this, I deduced through the help of my daughter who has extensive experience in this field.

 

[Maistre Gracey]

Probably a big wig coming in for thanksgiving.

My guess is they would have left Dave in the GV, and gave the big wig the suite.

 

[karen4546]

I can share that the situation was caused by me making a modification to my stay (adding one day that popped up to the beginning of my stay) at about two weeks from check in. When they started blocking the reservations, since there are only 6 of these rooms, they couldn't add the new check in day to the balance of my reservation because of occupancy cross over. hence we would have had to change rooms mid stream. They didn't tell me this, I deduced through the help of my daughter who has extensive experience in this field.

can you let us know the outcome of the new room you received?