Is this something to complain about or am I overreacting

[DawnM]

We are staying at Regal Palms.

This morning we woke up to men outside on our Master balcony prepping to paint. More men were outside of our Master bedroom window (2nd floor) prepping to paint.

We were given NO warning that this would happen. They just showed up to start painting our unit. I would never have agreed to this unit if I had known this was going to happen.

The paint fumes are aggravating my asthma/allergies and we had to figure out somewhere else to shower and change as there were men outside our bedroom!

I called the number on the telephone for the guest services hotline and got some financial company who had no idea what I was talking about and had no affiliation with Regal Palms. I even called twice because I thought maybe I had dialed incorrectly. NOPE, it was the right number. The second time I even read the number to them to verify.

I then called the front desk and was told that the number was indeed correct. ARGH!!!!!!! I was also told that they would need to call maintenance as they have no idea what the painting schedule is. That was 2 hours ago. They have not called me back as promised.

The first day we arrived here the A/C condenser wasn't working properly and leaked on to the hallway carpet upstairs. They came to fix it but the carpet is still wet 4 days later.

Very frustrated.

We are heading out to the parks for the day and may leave tomorrow instead of Friday.

Frustrated.

Dawn

 

[Princess Disney Mom]

We are staying at Regal Palms. This morning we woke up to men outside on our Master balcony prepping to paint. More men were outside of our Master bedroom window (2nd floor) prepping to paint. We were given NO warning that this would happen. They just showed up to start painting our unit. I would never have agreed to this unit if I had known this was going to happen. The paint fumes are aggravating my asthma/allergies and we had to figure out somewhere else to shower and change as there were men outside our bedroom! I called the number on the telephone for the guest services hotline and got some financial company who had no idea what I was talking about and had no affiliation with Regal Palms. I even called twice because I thought maybe I had dialed incorrectly. NOPE, it was the right number. The second time I even read the number to them to verify. I then called the front desk and was told that the number was indeed correct. ARGH!!!!!!! I was also told that they would need to call maintenance as they have no idea what the painting schedule is. That was 2 hours ago. They have not called me back as promised. The first day we arrived here the A/C condenser wasn't working properly and leaked on to the hallway carpet upstairs. They came to fix it but the carpet is still wet 4 days later. Very frustrated. We are heading out to the parks for the day and may leave tomorrow instead of Friday. Frustrated. Dawn

Yes you have something to complain about. They should not be painting a unit you are occupying.

 

[JimMIA]

Yes you have something to complain about. They should not be painting a unit you are occupying.

Agree...and they especially shouldn't be popping up on your second floor balcony, or peeking in your second floor bedroom window!

I would ask to be moved to another unit. The wet carpet could definitely be a health hazard, given your asthma and allergies.

 

[7165red]

How awful, you have every reason to complain.

 

[DawnM]

Thank you. I have pretty much been brushed off by the front office. Everyone I talk to says, "Oh, I don't know, I am new."

If this is the way they run things no wonder no one sticks around!

I still haven't talked to anyone who can make a difference.

Dawn

 

[7165red]

Have you ask for the Gen. Manager? Make notes of everything and be sure to write to the powers in charge.

 

[DawnM]

No. No one is ever available to talk to me and they say they will call back and they never do.

You know, the sad thing is, this wouldn't be a bad place if they would just COMMUNICATE with their guests. They don't communicate at all.

Dawn

Have you ask for the Gen. Manager? Make notes of everything and be sure to write to the powers in charge.

 

[Planogirl]

I would raise a big fuss if this happened to me! I would also demand another room.

I'm so sorry that you are dealing with this.

 

[DawnM]

The problem with demanding another condo is that we have to move all our crap and we only had one more night.

I wish we had only our clothing with us, but we don't. The kitchen is the biggest amount of stuff......I bought too much food I know!

And we are leaving today, just one more night in the condo.

It is almost 8am and they are here again. I am anticipating them asking us to move our car again in a min.

I plan to tell them NO, we are not moving our car down the street when we need to pack it up. AND, the front door will remain open while we pack and the car will remain in the driveway.

That MAY get me some manager attention.

I do write online reviews!!!!!!!! It will ALL go in there.

Dawn

 

[katallo]

You are not overreacting. We returned from renting a condo on the gulf coast of FL. Each monring at 7:50 crews arrived to repair balconies. Our floors shook and the noise was terrible. They also blocked access to the pool. I felt it was very unfair not to tell us about this. I contacted management and the owner and all I received were very lengthy apologies.

 

[DawnM]

we have checked out and I was told management was reprimanding them but that they hadn't finished dealing with them yet.

Dh still thinks the condo unit should have been responsible, should have known the painters were come, and should have told us in advance.

 

[cheerky]

The same thing happened to us at Star Island Resort last year. The building we were staying in was being painted. There was rust and mud running down the building, elevators out of service, etc. All of our furniture on the balcony was wrapped in heavy plastic. Then, the workers occupied our balcony while they painted. This went on for days. I was not happy at all, especially since our daughter was 12 at the time.... The front desk offered us $25 in "star bucks" for our inconvenience. I will never stay there again. There was no reason to put us in that building when the resort was no where near full.

 

[briandunne]

Circle the charge on your credit card statement and contest the entire amount.

I'd be much angrier than you (and your man) seem to be.

 

[DawnM]

I am not sure I can. I bought vouchers from a 3rd party company. I could have used them at any of the resorts offered from the 3rd party company.

I chose this one.

So, I would be contesting the money given to the 3rd party and not directly to the resort itself.

I may be writing a letter though and I will most certainly be writing reviews.

Dawn

Circle the charge on your credit card statement and contest the entire amount.

I'd be much angrier than you (and your man) seem to be.

 

[disneylover1980]

I would totally complain about that. There is no reason why they cannot block a few unoccupied rooms and work on them/around them at a time. That's crazy!

 

[cheerky]

I am not sure I can. I bought vouchers from a 3rd party company. I could have used them at any of the resorts offered from the 3rd party company.

I chose this one.

So, I would be contesting the money given to the 3rd party and not directly to the resort itself.

I may be writing a letter though and I will most certainly be writing reviews.

Dawn

Dawn,

When I stayed at Summer Bay and the sinkhole happened, the resort did not wish to assist us in any way and neither did RCI since I had purchased a voucher through skyauction and was not an RCI owner. In fact, the front desk staff informed me that my family was NOT a priority since we were guests and not RCI owners. I ended up questioning the CEO of Summer Bay if this was in fact their policy while being interviewed by the local news media.

I contacted skyauction directly to see if I had any options. The representative from skyauction worked tirelessly with RCI to make sure we were able to get relocated off of Summer Bay property. The customer service representative from skyauction, Nadia, was very compassionate and efficient. To be honest, looking back... I'm not positive if skyauction's efforts got us moved or the conversation I had with the CEO, maybe some of both.


Another time, my family booked a condo in Williamsburg through Hotels.com. The condo had mice. Hotels.com partially compensated us for the night's stay and this was only because I contacted them once we got home. Had I contacted them during our stay, they said they could have assisted us further.

I am not sure how you booked, but you never know. Customer service may surprise you. Its worth a shot!

 

[LadyBeBop]

You get less of a priority (ie the less desirable rooms) if you book through a third party discount.

This happened to us nearly 30 years ago on our honeymoon. We stayed at a 4 star hotel in Fort Lauderdale for several days on an Entertainment book discount. We got stuck on the floor in which they were painting. Yeah, it got a little noisy during the day, and the fumes were something else. But it did not affect the room itself, and we didn't complain. (Looking back, the staff was sweet to us.)

 

[DawnM]

Well, a couple of things jumped out at me. First of all, you were young and in love and my guess is that nothing could steel your happiness on your honeymoon. I put up with a lot more things in my 20s than I do in my 40s.

And, would your reaction have been different had those painters been on your SECOND story window, looking directly in to your master bedroom at 8am?

The Master Bathroom also had a huge window where you shower. Now, it was frosted and my guess is that no one could have seen me anyway, but they certainly could have seen the shadow of me. They were on a ladder right outside of that window too, also on the 2nd floor.

Painting on the floor hallway is quite different than being right outside your windows and looking in.

Dawn

You get less of a priority (ie the less desirable rooms) if you book through a third party discount.

This happened to us nearly 30 years ago on our honeymoon. We stayed at a 4 star hotel in Fort Lauderdale for several days on an Entertainment book discount. We got stuck on the floor in which they were painting. Yeah, it got a little noisy during the day, and the fumes were something else. But it did not affect the room itself, and we didn't complain. (Looking back, the staff was sweet to us.)

 

[DawnM]

Yikes. I can't imagine having that happen and I can't believe Summer Bay wouldn't even work with you or care at all. You paid for a place at their location and you didn't receive it, there needs to be compensation.

Sorry,

Dawn

Dawn,

When I stayed at Summer Bay and the sinkhole happened, the resort did not wish to assist us in any way and neither did RCI since I had purchased a voucher through skyauction and was not an RCI owner. In fact, the front desk staff informed me that my family was NOT a priority since we were guests and not RCI owners. I ended up questioning the CEO of Summer Bay if this was in fact their policy while being interviewed by the local news media.

I contacted skyauction directly to see if I had any options. The representative from skyauction worked tirelessly with RCI to make sure we were able to get relocated off of Summer Bay property. The customer service representative from skyauction, Nadia, was very compassionate and efficient. To be honest, looking back... I'm not positive if skyauction's efforts got us moved or the conversation I had with the CEO, maybe some of both.


Another time, my family booked a condo in Williamsburg through Hotels.com. The condo had mice. Hotels.com partially compensated us for the night's stay and this was only because I contacted them once we got home. Had I contacted them during our stay, they said they could have assisted us further.

I am not sure how you booked, but you never know. Customer service may surprise you. Its worth a shot!