Is this really a DVC issue?

[mouseclick1]

I contacted My Disney Experience with the following question:

I am planning a trip for 6 (DH and me, 2 adult sons and their gf's) over NYE this year. I am a DVC member and booked us in 3 studios using my points. I have us all connected on MDE and have bought passes and made dining arrangements for all. As it turns out, one of my sons and his gf actually have two accounts, one that I had set up long ago and one they set up as well at some point. Without realizing this, I managed to have their hotel room and dining ADR's under one account, and park passes and fastpasses on the other. Will this be an issue? Can they each merge their two accounts into one?

The response I received was to contact DVC because this will be an issue. I see it more as a MDE issue with the two accounts, but went to the DVC site anyway to ask them. Of course the site is down. Getting frustrated because this is just one of several negative issues I have encountered trying to plan this trip and I'm not getting anywhere with anything. Any thoughts on what to do?

 

[KAT4DISNEY]

Because the hotel room and the tickets are on different accounts you won't be able to make FP's for them at 60 days. The accounts probably ought to be combined - best way to do that is to call the IT number. I just did this a week or so ago with my nephew and nieces account which got set up when they purchased MVMCP tickets for them and myself. It was a big PITA but they were merged and they now have control of their acounts and are linked as family to me. Still not what we wanted but seemed to be about all that could be done.

And no, I don't think it's a DVC issue although you could get the room linked to their other account - I think you would need to get set up with friends and family to it but then I see 2 accounts always causing an issue which is where merging them seems to make more sense.

 

[Sammie]

The DVC site is working and chat is available. Though I agree that I am not sure it is a DVC issue.

 

[mouseclick1]

Thanks, I think I just hit the site during a brief glitch because I was just able to log in. Chatted briefly with a rep who suggested I give them a call. DVC was able to take care of it and merge their accounts into one. It was pretty easy for them to do; too much stressing over the little things!

 

[OKWJan]

Call the My Disney Experience IT people, they are great at fixing that type of thing up

 

[njmeisje]

Yes, call the MDE IT people. I had this same issue with my daughter. Her ticket on one account, dining rez on a different one. One was a kid account, the other an adult account. They were able to merge the accounts. It was not easy. It took a supervisor to do it -- but it was fixed. Best of luck.