JFox
DIS Veteran
- Joined
- May 23, 2015
- Messages
- 955
I have a reservation at the Poly for January 2019. Booked 11 months out and using 80 points from my 2018 use year.
Last Wednesday I closed on a new contract for Copper Creek and was given 2017 points. Our guide said I could contact member services and ask that the 80 points be put back and we could request the stay now be covered with the banked points.
I called member services and was told that was not possible because I booked the original reservation within my 11 month window and the only way she could reallocate was if I had booked within the 7 month window. Is that correct? She did set up a waiting list for me at Copper Creetand said that IF it comes through I could use the banked points. Now I sit and wait for waitlist success.
Last Wednesday I closed on a new contract for Copper Creek and was given 2017 points. Our guide said I could contact member services and ask that the 80 points be put back and we could request the stay now be covered with the banked points.
I called member services and was told that was not possible because I booked the original reservation within my 11 month window and the only way she could reallocate was if I had booked within the 7 month window. Is that correct? She did set up a waiting list for me at Copper Creetand said that IF it comes through I could use the banked points. Now I sit and wait for waitlist success.