IS MDE on Disney website down?

[AliciaS]

I have been trying to link my new hotel confirmation numbers to my Disney account and I keep getting this message with Olaf -

Whoops!
We are experiencing unexpected challenges at the moment.

Please try again later.
​

I've been trying since yesterday some time. Is it me or are others having issues as well? At first I tried to link on the page that says Link Resort Reservation, but it insists I also fill in a Dining Reservation confirmation number. Huh? I'm not trying to link them together (it isn't even 180 days yet). I'm just trying to link me to the hotel. Now, whenever I even try to get to any sort of main MDE page it says the error message above. I also don't get anything when I click on Family List.

I turned the computer totally off and back on. Didn't change anything. I have logged off and back in. Nothing.

Help?!

 

[ErinsMommy]

If I had a dollar for everytime I had an IT issue, I would have our Disney vacation paid in full. LOL. If you continue to have issues though give Tech a call. 407-939-7765. How sad that I actually remember this number but can't remember Disney main phone number.

 

[Lucys dad]

I amended my reservation with WDW 3 days ago and the update showing the Hotel change is still not showing on MDE although the amended invoice was emailed to me straight away. Hopefully its a minor system glitch

 

[AliciaS]

Thanks Erin's Mom and Lucy's Dad.

Well, I gave them a call but the recording said there was a high call volume and the wait for help was over 20 minutes! So, perhaps there is a general problem? I'll give them a few more hours to sort it out and try again later. There isn't a big rush. It's just nice to see it all linked on-line and get those days counting down! My 180 day mark is in two weeks, so it would be nice to get it figured out before then!