Is Lazyboy quality still worth the money?

[tammymacb]

I plan on buying a new sectional in August. I've found a Lazyboy at a showroom that I love. Is the quality good? Would you consider it a good value?

 

[CTdiznymom]

I plan on buying a new sectional in August. I've found a Lazyboy at a showroom that I love. Is the quality good? Would you consider it a good value?

I would say yes. I only have a recliner though. I"ve had it close to 30 years and although the fabric is worn, it's still operating just fine. After I had it a few years the mechanism didn't work (kids!) and they repaired it for free. Wouldn't hesitate to purchase LB again.

 

[akcire]

Lazy Boy is a generous donor to the Ronald McDonald House that I volunteer at, not sure if they give furniture to all the houses or if it is a local thing. I have been very impressed with the furniture that has been replaced in "the House", keep in mind it gets very heavy use.

If I was in need of upholstered furniture it would be on my short list, both due to the durability that I have seen and the corporate responsibility they have demonstrated.

 

[sookie]

We had a lazyboy couch that fell apart in 3 years.
We go with flexsteel.

 

[RachaelA]

We liked Flexsteel and Temple better. We just bought a Temple sectional, but it hasn't come in yet.

 

[Melynny]

I bought a lay Z boy sofa sectional about 8 years ago, fell in love with it at the store too. Got it home and the fabric started pilling the first month. I had also bought the "insurance" that was supposed to cover "wear and tear". I had the store come out because I thought there had to be something wrong with it. Silly me, I thought that the fabric should at least look new for at least the manufactures's warranty period.. and possibly the wear and tear warranty period also. Long story short... after lots of discussion the final word from Lay z Boy was that it's going to happen, and If I wanted it keep looking new " Don't sit on it". Well my sofa looked like C**P until I could get a new one. It was not a lay Z boy.. It's cheap no name with a microfiber and it's holding up well.

 

[angwill]

Someone asked the same question a while back. I think it was 50/50 good and bad back then.

Our experience with a lazy boy recliner sofa was awful. Pieces started falling off from underneath as soon as it was in our home, the fabric had issues, and worst of all the recliners had issues within 6 months the only choice I had was to pay $300 to ship it back to Lazy boy to be fixed. I don't know what it would cost today that was 15 years ago. I now have a basic couch from and unknown maker that cost less than a quarter what we paid for the lazy boy and what we replaced it with and haven't had a problem with that for 10 years now.

 

[StitchandPooh'sMom]

We have two La-Z-Boy leather sofas that have held up well with daily use - they are about 10 years old. No experience with their fabrics, though.

 

[lovesmurfs]

We bought a full set of sofa, chair and ottoman, end tables, coffee table and entertainment center in 2007, based on reputation.

We will NEVER buy their products again. Ever. The sofa is worn and saggy and the other furniture mars and the veneer peels with the slightest bump.

Never. Again.

 

[puffkin]

I have 2 rooms full of their furniture and love it all. One set is about 6.5 years old and the other 10 years old. They both look basically brand new and we use them hard.

None of my pieces are recliners though. They are very comfortable and fashionable pieces with heavy duty pillows that haven't dented at all. The fabric has held up well. I do have a small tear in the ottoman (my fault, got a little careless with a scissors the one day) and my one sofa is ripped up in the corner from the one cat but none of that is the furnitures fault. Other than that, like I said they look brand new.

Now my parents had a no name sofa/love seat set that was very similar to my lazy boy set and it only lasted about 5 years. Side by side comparison you could really see the difference in quality. However, they replaced that with a lazy boy reclining sofa/love seat combo and I am just not that impressed with them. They don't seem to be wearing well at all. The recliner they got with the set though is great and holding up well.

 

[DawnM]

La-Z-Boy used to be better quality, until they outsourced to China.

We still have our 15 year old leather reclyners and sofa with the ends recylining and they look great (we do clean and treat the leather every 6 months to a year and that helps tremendously!) but our cloth set (also LaZBoy) didn't wear so well.

When we had to replace our cloth sofa we went with Flexsteel.

Dawn

 

[ENSOCK]

My first set of recliners were lazyboy. Loved them and they lasted over 12 years. The material showed wear but they still worked. When one broke, we decided to replace them with another set. Those I special ordered the fabric that I liked better. They have not held up as well. They still work but look like crap! I will replace them and I will look into lazaboy again.

 

[Rence]

We bought a reclining sofa, imitation leather, that started to have the color wear off in less than a year. Lazy Boy had one excuse after another why they wouldn't cover the warranty. The reclining mechansim on one end broke after another year and a half.

We bought a new reclining sofa after about five years (not Lazy Boy) - when the guys came to deliver the new one and haul the old one away they couldn't believe that it was less than five years old.

This is a house with two adults - not rough treatment.

A) The quality was awful
B) Lazy Boy did not stand behind it

Never again would I buy Lazy Boy

 

[rodeo65]

Bought a sofa and oversize armchair for our family room four years ago. They both look horrible now. The fabric is all pilled everywhere and the frame is not holding up well on the armchair. They do get daily use but come on - four years? They actually looked pretty bad after the first year. We won't buy from them again.

A friend of my dad's used to work for Lazy Boy (I'm not sure of his position, but head office not at the store level.) He spent the majority of his carreer there but said he was happy to retire because the quality had gone so downhill and he was embarassed to represent them anymore.

 

[tasha99]

Old Lazy Boy = good quality. Worth reupholstering and keeping.

New Lazy Boy = not so great. My parents are very unhappy with theirs compared to the older chairs they've had. They really wish they'd just reupholstered their 20 year old chairs rather than getting new ones.

 

[of the seas]

Old Lazy Boy = good quality. Worth reupholstering and keeping.

New Lazy Boy = not so great. My parents are very unhappy with theirs compared to the older chairs they've had. They really wish they'd just reupholstered their 20 year old chairs rather than getting new ones.

That's exactly what my parents say! They just bought new LayZboy chairs & sofa after having their old set 15 years and they hate the new stuff! My mom said she wished they never took the old ones, because she would have reupholstered them. One chair arrived broken and they still have not fixed it...saying they are out of a part for it and it's been a month.

 

[Mouse House Mama]

Worst quality ever. We bought a very expensive sleeper sofa and loveseat from them. In less than a year the cushions were flat. So much so that if you sat in them you sunk all the way down and it was hard to get up if you were a little older. The fabric shredded as well. We contacted Lazy Boy and customer service is non existent. They wanted us to pay to have someone come out and look at the couch and then we would have had to pay to have the cushions restuffed. Yeah right! The couch was less than a year old! We ended up throwing it away. It was in such bad shape (and it was not abused at all) when we tossed it that we brought it out at night because we were so embarrassed by how it looked. We have since bought a beautiful leather set from Bari Leather in Florida and we love it. I was worried because I bought it online (we are in NY) and I didn't see it in person. It was a big risk but totally worth it. It is gorgeous. They also have great customer service.
I wouldn't deal with lazy boy if they were the only furniture store in the world. I would sooner get some bean bag chairs and call it a day.

 

[ReneeA]

We had terrible luck with the quality of our Lazyboy furniture, and their customer service was horrible as well. They didn't honor any of their warranties, and refused to send anyone out to look at our furniture (flat cushions, pilling fabric, reclining mechanism not working on recliner).

We spent almost half as much on an entire room full of Lane furniture as we did one sofa and one recliner from Lazyboy, and so far, that's holding up much better.

 

[lemondog]

We have a leather recliner that's about 15 yrs old. It gets heavy use and is still in great condition. Sounds like we have one of the older units that was made well...I am surprised at how well the leather has worn.