Hi! I travel extensively for work. I am a Disney passholder who does one week+ on-site trip per year. This was my SEVENTH time staying at this particular resort. I've traveled overseas. The ONLY place this has happened to me was this particular Disney resort last week. That is something we have in common. Have a great day!
I very much appreciate this!!!
It was a bell person. They were standing behind the bell person's desk doing nothing. They said they had to wait while the guest went through his luggage in the back, which was in front of my luggage.
Ugh, I'm so sorry you went through this frustration. A terrible way to start a vacation indeed! My experience was the very last moments before heading home. An otherwise wonderful vacation and here I am on a Disney forum asking if anyone else has ever had to go into the depths and collect their own stuff. Here's to better Disney vacations in the future!!!
He actually said that the guest 'was looking for a few things from his bags', which made no sense to me, because at that hour (5:15pm) you are either in your room with your luggage, waiting to get your luggage delivered, or getting ready to go to the airport. He said that our bags were directly behind the guest's bags.
The guest may have been checking in and their room was still not ready and may have needed something from their luggage, such as medication. Or, they may have had a very late flight and again, may have wanted or needed something from their bags. They may not been departing the resort until later in the evening. It’s not extremely uncommon for a guest to want to get into their luggage but not have it taken out of storage. It’s easier for the bellman to accompany the guest and let them get what they need instead of trying to figure out what bag to bring out. But as I’ve said before, the guest should never be in the storage room without a CM with them. Things happen.
One of the issues is that guests confuse the valets and the bell services CM's. They all wear the same costume, but valet is third party and can't assist with luggage, so it looks like the bell services CM's are just standing around (they may be). They all tend to congregate in the same area, too. Valets are supposed to abide by all Disney guidelines, but they don't. Bell services also uses phones for their work orders, so it does seem like they are scrolling all the time, but it's not them checking personal texts or email, they can't on the company provided phone. It is actually against Disney policy for a CM to carry a personal cell phone or to even wear an Apple watch. So if you see a CM on a phone, it's not their personal one. But I agree, bell services has not been much of a service, it was not good on my last trip.
Yeah, I've done this as well. I had stored some things at Bell Services that included an open shopping bag, and after our items were retrieved I noticed something was missing. I asked the bellman about it and he let me go into the back with him to see if it had fallen out (it had, and I got it back), but he stayed with me the entire time, he didn't just send me back there.
