Is Fantasmic Always Included?

[Torinate]

Hello everyone.

I have a reservation for Mama Melrose's. It is supposed to be for the Fantasmic Show. However, I don't see that part listed anywhere. How do I find out if the dinner reservation includes the show?

Thanks!

Torinate

 

[Cheshire Figment]

If your reservation was specifically for the F! package you will be paying a fixed price for the meal and have the reserved area at F!. If it is just a Mama Melrose reservation it does not include the reserved space. You might want to invest in a phone call to 407-WDW-DINE and have your confirmation number; they will be able to let you know.

 

[TinkerbellinLouisian]

Yes - Call and talk to someone because if you have F! dinner reservations...you should be able to get confirmation of that...

Have a magical visit...
Mary

 

[TDC Nala]

Did you give a credit card number to hold the reservation?

If you did, it is likely you have a Fantasmic package. If not, you probably don't have one.

You do not automatically get the package if you make a reservation for the participating restaurants - you must specifically ask for the package. And you cannot book the package online, so if you booked online you definitely don't have it.

 

[Torinate]

Thanks everyone. I'll call now...

 

[Torinate]

Wow! That was a fiasco! I think WDW needs to brush up on their customer service...

After being on the phone for over an hour, its finally partially resolved.

Anyone know who the best person to discuss this with is?

Thanks!

 

[eelkmj01]

Who are you trying to discuss with? WDW or the DIS? Most of the folks on these boards can give you just about any piece of info you need. The ADR phone line at WDW can make the reservation for you and answere any and all questions as well.

 

[Torinate]

Who are you trying to discuss with? WDW or the DIS? Most of the folks on these boards can give you just about any piece of info you need. The ADR phone line at WDW can make the reservation for you and answere any and all questions as well.

Thanks.

The ADR people did make the changes. They really weren't very helpful though. Left a very sour taste... That call was over an hour in length as well. This is from Ontario Canada to Florida (Why would a place such as Disney not have a toll free number is beyond realism in this day and age). Basically the call will end up costing me about $45.

The number I would like would be someone at Disney World that is in an authoritive capacity. I'd like to voice my displeasure. The ADR couldn't really answer my questions. They didn't know why the website directed us erroniously. They couldn't answer a few other things as well. They said they had to make a new reservation (which is now 3 hours earlier...). Then, they couldn't get my VISA to work. My Mastercard did. (I called VISA right after thinking there was a problem - they pulled up the cancelled transaction and said the person didn't put in the last 3 numbers on the back of the card - said they didn't do it right so it wasn't authorized).

All the ADR person could offer was an email address - not even of a real person - client communications. She even said they don't even have a supervisor or manager. If they're sick, they just email Disney to let them know.

Sorry for the rant. It's been a day of calls to Disney though. My reservations say there's an error with the tickets. I called - everything is fine on Disneys end. The new reservation made at Mama Melrose's doesn't say anything about Fantasmic either - its exactly the same as the previous one that I questioned. I can't call again today to check. I've had to call 4 times today to verify and check things! I'm at a hair under 2 hours of talk time to Disney today. Looking like close to $100 in phone bills just to confirm things! I truly hope things are much more organized than they have been so far. I may end up calling and going over every reservation just to make sure things are OK. I don't know. I'm already another $100 in the hole... Does Disney comp anything like Vegas does?

Once again... Sorry for the rant...

Any help and / or guidance is greatly appreciated!

Has anyone had errors made and how were they handled / corrected? Is there a special person at Disney that takes care of these things? Is there an actual Customer Service team or person who's soul responsibility is customer service? If so, how do I contact them?

 

[TDC Nala]

As for it being earlier, all Fantasmic package reservations are extremely early. None are booked after 5 PM, or 5:30 at the latest when Fantasmic showtimes are late. So I would not include the fact that you had to take an earlier reservation as part of your complaint - you probably would have had to do that anyway to get the package.

I think it's doubtful that you can expect any compensation.

What are you looking at when you say the new reservation doesn't say anything about Fantasmic either? If you're looking it up online, it won't say that.

If you gave a credit card number to hold the reservation, you have a Fantasmic package. That is not required for a regular reservation.

 

[Torinate]

Thanks for the info. Yes, I gave a credit card for it. Yes again, it doesn't say anything online under the reservation itself. Should it not say something there? I would think if I gave my credit card for it and booked it, It should say.

Thanks.

Torinate

 

[aubriee]

What are you looking at when you say the new reservation doesn't say anything about Fantasmic either? If you're looking it up online, it won't say that.

I just pulled mine up online and it does say Fantasmic. In fact, I just copied it. Here it is:

Mama Melrose's Ristorante Italiano Fantasmic at Disney's Hollywood StudiosTM

not sure what the TM stands for, but the ADR itself does say Fantasmic

 

[TDC Nala]

Well, then you'll need to call again in order to find out why your online reservation confirmation doesn't say Fantasmic on it. But if you gave a credit card I wouldn't worry about it.

I think TM stands for "Trademark"