We went to Disney in 2010 and of all the table service places we ate, this was the one I wanted to most go back to.
I loved the food, great selection (my favs: strawberry soup and the chicken marsala). My kids were young (2.5 and 3 months) so they didn't get much out of the character interactions but we loved them.
All the positives outweighed the negative experience we had (the computer system was down, excessive long wait - especially painful with two small kids, my son actually slept through dinner) so we plan to give it another go. They did comp us a meal as well as giving us a free photo package, I feel like they did the best they could to make up for the problem.