Is anyone else having bizarre experiences with Dining agents?

KellyHonos

DisneyDivaxo
Joined
Feb 27, 2018
Messages
484
I have to say, I am becoming really appalled at the amount of trouble I am having with dining agents. The 2 previous visits I've had to WDW, the agents were really knowledgeable, had answers to all my dietary questions, were quick and to the point and made sure I was satisfied.... the past 3 phone calls I've had with dining agents have been so bizarre....

The first bizarre experience I had was with a dining reservation I had for HDDR. I contacted an agent about cancelling my reservation for HDDR, because of my vegetarian needs. She told me unfortunately that the menu looks like it mostly is all meat and wouldn't be very accommodating to a vegetarian. With that being said, I told her to go ahead and cancel our spot so someone else could have it. I had a different thread on the boards asking for opinions and suggestions on my dining reservations, and a poster told me about the awesome vegetarian options they offered her at the HDDR...the dining agent I spoke to had no knowledge of these offerings and didn't even seem to care to look into the matter. She seemed confident that the meat was really the options at HDDR, so I took her word for it. Now I'm a little bitter I let the reservation go.

Second bizarre experience was yesterday I called to change my reservation from Tutto Italia to Akershus.The agent confirmed the date and the time of the changed reservation. I log in today to see its a reservation for 4 (there's 2 in my party) at 8pm (the woman told me 6pm) on September 7...I am staying at WDW from 7/7/18-7/14/18...really confused as to how these arrangements got so messed up.

I called back today to ask what the heck was going on, and the agent I was speaking to kept coughing directly into the microphone. I kept having to pull the phone away because she was coughing so loud, and wasn't even saying "excuse me" or covering her mouth to muffle the sound a little bit. She was just freely coughing without any utterance of "i apologize", NOTHING! Lol. Poor thing was probably sick, but I just couldn't help but thinking, "what the heck happened to the dining agents?" In my previous experiences, they were so professional and knew everything off the top of their heads and seemed to be really meticulous and detail oriented. Is the turn over rate really high on dining agents now-a-days? Is there not much training involved anymore? I'm just really wondering why I've had 3 odd experiences in a row.

Am I the only person that is having these experiences????
 
Well the 1st rule should be if you have any questions about restaurants ask here before you talk to the agents. I do not know for sure but I suspect that a lot of these people do not even go to the parks I have had to correct a few over the years. When you make or change an ADR, sign in and check quickly when I do mine I always end by repeating each detail to the person to make sure we are on the same page and have still had them mess one up.
 
Well the 1st rule should be if you have any questions about restaurants ask here before you talk to the agents. I do not know for sure but I suspect that a lot of these people do not even go to the parks I have had to correct a few over the years. When you make or change an ADR, sign in and check quickly when I do mine I always end by repeating each detail to the person to make sure we are on the same page and have still had them mess one up.


I just assumed I could trust that the agents would have the proper knowledge about the restaurants or at least have the connection to ask the proper person! I'm newly vegetarian so these issue were not a problem on my last visit, this is a learning experience for me. Aye yi yi
 
I just assumed I could trust that the agents would have the proper knowledge about the restaurants or at least have the connection to ask the proper person! I'm newly vegetarian so these issue were not a problem on my last visit, this is a learning experience for me. Aye yi yi
I semi feel your pain the older I get the more Kosher I keep and when you ask about turkey bacon or please keep the meat and cheese on different plates you get some weird looks.
 

Not bizarre at all. It's par for the course.


You don't find it bizarre the the agent booked a reservation for 2 months after my stay for double the people? I do! lol :duck:I guess I just need to do it online myself!
 
This 100%. Never call an agent to do what you can do yourself online! Phone CMs are notoriously bad. Sorry you had a bad experience, but now you know!

I had some type of idea that they may have more options for times on their end, but I found that that isn't the case at all. You live and you learn ;)
 














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