We will be staying concierge for our first time in about 20 days

We have the sunrise safari booked for 16th. I just read a review where it mentioned not getting done until 9:30-----is this correct? If so, it kinda puts a damper in our plans since we're still commando-rope drop type people.
Does it really take that long?
OP, sorry to skeeze in on your thread with a question of my own.