We have a 7 night reservation at our home AKL Kidani the week after Thanksgiving. Looking to do a split stay with BWK. I called MS and they told me they'd have to cancel our original reservation and re-book two separate reservations. When the CM looked at the inventory, there was only one room available at BWK for one of our nights and no inventory for Kidani 7 nights so I was taking a risk that we'd lose both.
Is this really the case? MS doesn't have a way to modify an existing reservation for a split stay?! I asked how people normally do split stays and he said there is normally more inventory - right now we're working against Thanksgiving time, 50th anniversary and people booking who didn't go in 2020. All of that sounds legit but I'm more flabbergasted at the way their reservation system (doesn't) work. I'm not surprised but just frustrated.
Any tips or is this just the way it is? Thanks!
Is this really the case? MS doesn't have a way to modify an existing reservation for a split stay?! I asked how people normally do split stays and he said there is normally more inventory - right now we're working against Thanksgiving time, 50th anniversary and people booking who didn't go in 2020. All of that sounds legit but I'm more flabbergasted at the way their reservation system (doesn't) work. I'm not surprised but just frustrated.
Any tips or is this just the way it is? Thanks!