disneyagain
DIS Veteran
- Joined
- Mar 5, 2001
- Messages
- 720
Well we got to RPR at about 8:45 am on Sunday 7/11 (we just got off the disney Wonder)....I asked at Check-in if there were any upgrades to club available and what the cost would be. The counter girl was a bit short and said that since I had the entertainment rate of $168, I would have to pay an additional $100 to get to the rack rate and then an additional $35 for the loews first upgrade. I passed.....This is the same thing that happened to us 2 yrs ago at HRH.
We headed over to the parks and returned around 2:00 pm. I again went to the counter and had a different girl and inquired if our room was ready and if there were any club rooms available and what the upgrade cost would be....She got on the phone and inquired and said that yes there was room available but the cost would be $269/night. hmmmm $101/night additional....son was begging and husband said go for it..... Now the glitch..the only room they had available was a king bed with a full-size pull out sleeper. DS (11) and DD (9) said that they'd sleep on the pull-out. So we said what the heck. Off to the 7th floor we go.
We used the club room for sodas, water and breakfast and night time snack every day, but only to the "happy hour" on the 1st night. The food was plentyful and the staff were very friendly.
Here's where it gets interesting. Our assumption was that the couch/sleeper would be a couch during the day and a bed at night. The couch was at an angle so that when it was opened to a bed you couldn't get to that side of the bed or to the table/chairs or to the window.
1st night we were heading back to the parks and saw housekeeping and requested an extra pillow (only 3 in the room) she told us to call star services. when we came back to the room the bed was turned down, but the couch was still a couch. We figured that maybe they just didn't get the word that there were 4 of us in the room.
2nd day, we left the bed out to be made etc. before we headed to the parks...came back mid-day and the couch/bed was made, but still out as a bed, so we folded it back in. Off to dinner and the parks in the evening, came back and again, the bed was turned down and the couch was still a couch. My DH called down and got the front desk manager (Dave...very nice man and easy to work with). DH explained what happened and wanted to know if the couch was part of the turn down service. He said absolutely and that we shouldn't have had to call for the pillow, housekeeping should have gotten it for us. So he took $60/night off for 2 of the 3 nights we were staying. WOW, very generous. So....day 3...we get up and head to the parks come back mid-day and again the couch was still a bed and we couldn't move through the room, so we folded the bed up and DH said let's wait and see what happens tonight....Off to the parks for the evening, came back and you guessed it the couch was still a couch again. We pulled it out and the kids got ready for bed, we had to be up at 5:00 am to head to the airport. DH called Dave again. He couldn't believe it, he spoke with housekeeping himself. He apologized and said the last night was on them.
So we ended up paying less than we would have....
Originally booked 3 nights at $168 = $504
Night 1 = $269
Night 2 = $209
Night 3 = $0
TOTAL = $478
Not bad, I think they actually went above and beyond for us on this, we would definately stay here again because not only is the hotel beautiful, but Dave definately made us feel like we mattered.
We headed over to the parks and returned around 2:00 pm. I again went to the counter and had a different girl and inquired if our room was ready and if there were any club rooms available and what the upgrade cost would be....She got on the phone and inquired and said that yes there was room available but the cost would be $269/night. hmmmm $101/night additional....son was begging and husband said go for it..... Now the glitch..the only room they had available was a king bed with a full-size pull out sleeper. DS (11) and DD (9) said that they'd sleep on the pull-out. So we said what the heck. Off to the 7th floor we go.
We used the club room for sodas, water and breakfast and night time snack every day, but only to the "happy hour" on the 1st night. The food was plentyful and the staff were very friendly.
Here's where it gets interesting. Our assumption was that the couch/sleeper would be a couch during the day and a bed at night. The couch was at an angle so that when it was opened to a bed you couldn't get to that side of the bed or to the table/chairs or to the window.
1st night we were heading back to the parks and saw housekeeping and requested an extra pillow (only 3 in the room) she told us to call star services. when we came back to the room the bed was turned down, but the couch was still a couch. We figured that maybe they just didn't get the word that there were 4 of us in the room.
2nd day, we left the bed out to be made etc. before we headed to the parks...came back mid-day and the couch/bed was made, but still out as a bed, so we folded it back in. Off to dinner and the parks in the evening, came back and again, the bed was turned down and the couch was still a couch. My DH called down and got the front desk manager (Dave...very nice man and easy to work with). DH explained what happened and wanted to know if the couch was part of the turn down service. He said absolutely and that we shouldn't have had to call for the pillow, housekeeping should have gotten it for us. So he took $60/night off for 2 of the 3 nights we were staying. WOW, very generous. So....day 3...we get up and head to the parks come back mid-day and again the couch was still a bed and we couldn't move through the room, so we folded the bed up and DH said let's wait and see what happens tonight....Off to the parks for the evening, came back and you guessed it the couch was still a couch again. We pulled it out and the kids got ready for bed, we had to be up at 5:00 am to head to the airport. DH called Dave again. He couldn't believe it, he spoke with housekeeping himself. He apologized and said the last night was on them.
So we ended up paying less than we would have....
Originally booked 3 nights at $168 = $504
Night 1 = $269
Night 2 = $209
Night 3 = $0
TOTAL = $478
Not bad, I think they actually went above and beyond for us on this, we would definately stay here again because not only is the hotel beautiful, but Dave definately made us feel like we mattered.
