Instructions for using online booking

[wishicouldgomoreofte]

Are there instructions somewhere for how to use online booking tool?
I have been a member since 2007, and know(knew) to use it, but I had a stroke
last Nov. Since, I frequently don't remember how to use it, and/or it does not
work for me. Please tell me there are instructions somewhere. Thanks.

 

[Stargazer65]

Hello, try this link:

https://disneyvacationclub.disney.go.com/booking/

If that doesn't work for you, or you are still having difficulty with it, you will probably have to call DVC Member Services.

 

[Genie+]

I find the easiest way to book is:


From there:


You can toggle on/off which room types and resorts to search, then hit “Check Availability” at the bottom of the page:


It will show options with full availability for your search:



And if you hit “View other room” it will show rooms with partial availability or none:


Click the arrow on left side to see availability in each category:


Then you can choose your dates, and click ‘Continue” at the bottom:

 

[Genie+]

Once you get through all of that…

It will ask which contract you’d like to pull the points. You’ll enter the guest info and complete.

You can try going through the steps, and ask us if there’s something you are unsure about.

Member Services is also very helpful. They can help you book.

 

[wishicouldgomoreofte]

Thank you Chili327. That is good. I do all of that and it works until I click on check availability. Then it just sits there and doesn't do anything at all, like it has frozen up. This happens 7 or 8 times out of 10 trys. I keep thinking I am skipping over a step or something, check it all again, refresh, etc. Thank you Chili327, for trying. I have tried member services, but without them seeing it, they are not any help. Of course they can still book for me, but I want to be able to look at availaibility at different resorts and various scenarios to consider, before deciding on my booking.

 

[wishicouldgomoreofte]

Hello, try this link:

https://disneyvacationclub.disney.go.com/booking/

If that doesn't work for you, or you are still having difficulty with it, you will probably have to call DVC Member Services.

Did you really mean to just give me the booking website, and not be any help at all? Or did you mean to send me something else? What did you think I was trying to book through?

 

[eticketplease]

Thank you Chili327. That is good. I do all of that and it works until I click on check availability. Then it just sits there and doesn't do anything at all, like it has frozen up. This happens 7 or 8 times out of 10 trys. I keep thinking I am skipping over a step or something, check it all again, refresh, etc. Thank you Chili327, for trying. I have tried member services, but without them seeing it, they are not any help. Of course they can still book for me, but I want to be able to look at availaibility at different resorts and various scenarios to consider, before deciding on my booking.

Do you know what browser you are using?

Sometimes the site acts like that and I have to open an “in private” window if using Safari or an “incognito” window if using Chrome and then the page will load.

 

[juliebee]

Thank you Chili327. That is good. I do all of that and it works until I click on check availability. Then it just sits there and doesn't do anything at all, like it has frozen up. This happens 7 or 8 times out of 10 trys.

This use to happen to me frequently too or I would get the 7 dwarves error screen. I would have to open up an incognito mode in my internet browser and that would work. However, I found that updating my Chrome browser and deleting the cookies/cache have stopped the problem completely and I don't have to use incognito mode anymore. Hope that might also fix your browser problem.

 

[wishicouldgomoreofte]

Do you know what browser you are using?

Sometimes the site acts like that and I have to open an “in private” window if using Safari or an “incognito” window if using Chrome and then the page will load.

Thank you. I am using Chrome. I will try that.

 

[wishicouldgomoreofte]

This use to happen to me frequently too or I would get the 7 dwarves error screen. I would have to open up an incognito mode in my internet browser and that would work. However, I found that updating my Chrome browser and deleting the cookies/cache have stopped the problem completely and I don't have to use incognito mode anymore. Hope that might also fix your browser problem.

Thank you, juliebee. I like your name and avatar. I often delete cookies for the last 7 days or so. I am reluctant to delete a lot, but I may need to. The booking website seems to be the only one I really have trouble with.

 

[Stargazer65]

Did you really mean to just give me the booking website, and not be any help at all? Or did you mean to send me something else? What did you think I was trying to book through?

That was what I meant to send you. I can't see your computer so I wanted to make sure we were on the same page. It's easier to help if we're looking at the same screen.

I see you are getting some good suggestions. Updating Chrome is a good idea. I would also start with a clean reboot of my computer.

 

[wishicouldgomoreofte]

That was what I meant to send you. I can't see your computer so I wanted to make sure we were on the same page. It's easier to help if we're looking at the same screen.

I see you are getting some good suggestions. Updating Chrome is a good idea. I would also start with a clean reboot of my computer.

 

[wishicouldgomoreofte]

"If that doesn't work for you, or you are still having difficulty with it, you will probably have to call DVC Member Service."
Again I reply, how did you think I was trying to book? The website and calling are the only ways. Were you being flippant? Did you read that I had a stroke last Nov.? Did you mean to be insulting?

 

[Stargazer65]

"If that doesn't work for you, or you are still having difficulty with it, you will probably have to call DVC Member Service."
Again I reply, how did you think I was trying to book? The website and calling are the only ways. Were you being flippant? Did you read that I had a stroke last Nov.? Did you mean to be insulting?

I didn't know what you know, and I didn't know how much you are affected by the stroke. I wanted to make sure you were on the correct page of the site for booking, and I mentioned DVC Member Services because I wanted to make sure that you knew they can help you with booking. Neither of those two things were clear to me from the OP.

I apologize if that was no help to you at all, but it was not meant to be flippant or insulting.

 

[Chuck S]

Have you tried using a different browser? Sometimes it will work on my phone (firefox) but won't work on my computer (Chrome) and vice-versa. The website is just really flaky sometimes. It sounds like the website is the problem, as you get it to work 20% to 30% of the time. Also try using the website different times of the day, there just may be too much traffic when you are trying.

 

[wishicouldgomoreofte]

Have you tried using a different browser? Sometimes it will work on my phone (firefox) but won't work on my computer (Chrome) and vice-versa. The website is just really flaky sometimes. It sounds like the website is the problem, as you get it to work 20% to 30% of the time. Also try using the website different times of the day, there just may be too much traffic when you are trying.

Thank you. That was helpful.