Incentive per point credit only good for 7 days after talking with guide?

[jenhelgren]

I called to see which of my incentives could stack and talked with a new guide. He told me that I only have 7 days to sign to secure the Incentive per point credit and that I would be ineligible for the rest of the sales period after that. I have never been told this before and want to know if there have been changes or if hes just pushing the sale.

 

[Brian Noble]

Florida law requires that (a) pricing offers be good for seven days after the "tour", and (b) this is disclosed to you. In general, Disney has been good about not changing published incentive closure dates.

I suspect the sales agent is taking some small liberties with the wording to close the sale.

 

[VGCgroupie]

Yeah TBH simply talking to them on the phone can be considered a “tour”. I would find a new guide as the ones you get when you call in or chat in are not good in my experience, don’t start your DVC relationship with one like this. Search the board many refer their guides here.

 

[intamin]

Yeah TBH simply talking to them on the phone can be considered a “tour”. I would find a new guide as the ones you get when you call in or chat in are not good in my experience, don’t start your DVC relationship with one like this. Search the board many refer their guides here.

Agreed, I'd ask for a change in guides and then purchase immediately after that lol. This one seems just focused on the sale. I switched mine despite having bought 2 contracts from her because she originally had pushed a June UY onto me after I had told her we like traveling in May. Kinda made me think she didn't have my best interest at heart but once I found a guide I like while doing a tour I switched to him instead.

 

[disneylandtour]

It's guaranteed for "seven days" by law. But odds are, those incentives last until they are expected to expire and be replaced. The one exception--if there are incentives on "sold out" resorts, those can expire when Disney's stash of ROFR points is depleted. If you were told "seven days," it's primary purpose would be to prompt a sale quickly. Like others, maybe get a new guide. There are good guides. But post pandemic, a lot of the new guides I've met have come from other timeshares and have brought some really unappealing practices with them.

You can always mess with these people--and when they give you that "seven day" line, you can pipe back: "Oh, that's too bad. At our house, my spouse and I have a very firm ten-day-thinking-about-and-researching-it rule before any purchase over $5k." And then see what the guide says.

 

[juliebee]

When I talked to a guide in person a couple weeks ago, he said the same 7-day thing. And when I pushed on that and said the incentives are planned to be good until February, he insisted it was just the 7 days. So when I make my decision in the next couple weeks, if he gives me ANY flak about it, I'm going to ask him if he wants me to talk to a new guide instead. I'm guessing that the current incentives will still be okay, and if any incentives expired, I understand he can't make them come back after 7 days.

 

[disneylandtour]

My two cents: Just move on to another guide. I sorta think it sends a stronger message to especially the newer guides--as part of their income is tied to sales--that high pressure tactics, a la Diamond Resorts, are not appreciated here and may often backfire and drive sales to other guides.

 

[jenhelgren]

Thanks everyone! I understand pushing sales is the game but I was very turned off when he told me that I would be ineligible for any incentives for the remainder of the period. If that is a flat out lie, I feel Disney needs to start checking on what the guides are saying because it left a bad impression for me

 

[muppets3d]

It's not acceptable for a guide to lie to someone like that in my opinion. The next time you speak to them I would ask for clarification and if they double down, ask to speak to their supervisor. That doesn't need to be allowed to perpetuate.

 

[muppets3d]

Florida law requires that (a) pricing offers be good for seven days after the "tour", and (b) this is disclosed to you. In general, Disney has been good about not changing published incentive closure dates.

I suspect the sales agent is taking some small liberties with the wording to close the sale.

It's not taking liberties, saying they wouldn't be eligible for promotions after the 7 days is over is a flat-out lie. Why are you carrying water for them?

 

[VGCgroupie]

I left my initial guide due to her sales tactics. She had a script and decided she didnt want to leave the script no matter what I said. IE: kept quoting numbers via financing even though I told her numerous times I would not finance. She said she would call me after she returned from a cruise where she was the DVC sales guide, she didnt call and she said she would reach out when Poly went on sale. I never heard from her again even after Poly went on sale. So I looked for a new guide. I found one. He is great. I bought with him but hadn't closed yet and then out of the blue she's calls me. I made it clear I wasnt interested in talking with her and then emailed my new guide to be sure he didnt have to give me back to her.

 

[disneylandtour]

If guides repeatedly see they are losing money with these tactics, they will change.

 

[Genie+]

Technically by law the terms they personally give you today must leave you eligible for the next 7 days. When the next week rolls around, technically you are no longer eligible under that 7 days law/rule that you previously were given, but you are VERY likely to get another new set of same terms with a new 7 days window lol. And continue on as such through one incentive round.

It’s rare for them to pull back before a round is over, and usually coincides with something like being near the end of sellable inventory or sales much hotter than expected.

 

[muppets3d]

Technically by law the terms they personally give you today must leave you eligible for the next 7 days. When the next week rolls around, technically you are no longer eligible under that 7 days law/rule that you previously were given, but you are VERY likely to get another new set of same terms with a new 7 days window lol. And continue on as such through one incentive round.

It’s rare for them to pull back before a round is over, and usually coincides with something like being near the end of sellable inventory or sales much hotter than expected.

It's one thing to say "your pricing is good for 7 days from today, pricing may change after then" and it's another entirely to say "you will not be eligible for this pricing again after 7 days" which is what OP is saying their guide said. That is a lie.

 

[jenhelgren]

I wanted to follow up on the thread to say I did send an email to the guide questioning what he said so it will be in writing if he stands by it. I have called many times in the past, lol and was shocked when he said I would become ineligible for any promotions after 1/4/26 since I "locked in" by calling him so I did have him repeat himself and am sure that is what I was told. I am assuming its all recorded so I plan on following through with calling the guide out if need be. It is just not fair that he is outright lying to get a sale.

 

[disneylandtour]

At one point, I used to feel comfortable telling people who were into Disney that they might want to check DVC out as in the long run they'd save money on hotels. But there's been too much of pushy sales behavior from some guides post-pandemic (not all, but some) so I no longer send anyone their way. Two years ago, I saw one guide--when it was clear that the parents weren't really into this--start selling to their elementary-aged kids ("so wouldn't you want to come back to a room like this year after year?") which really wasn't cool. I never want to nudge a friend toward these types of high pressure, disingenuous sales strategies that are wholly focused on the guide's income and on not the well-being of the customer. And if DVC upsets some of their biggest customers--that is, also those would should most likely refer others--how many extra DVC booths do they now need to staff in the parks to keep the sales volume the same. Basically, if you treat people honesty and with kindness, you'll have loyal customers. And if not, your business will eventually go down. We're somewhere between those two poles right now in the realm of DVC. And whatever happened during the pandemic, I think, was the re-set point. Before the pandemic things were mostly fine in terms of how sales meetings were handled. After the pandemic (and maybe with lower sales achieved partially because of the pandemic), the vibe around the DVC booths somewhat changed. Again, not all guides. But some of the new ones brought bad habits with them from Marriott or wherever.

 

[LittleBitGoofy]

Just as a data point, we found our guide by using the dvc Chat feature and she has been amazing. Got us VGF points that showed up briefly after they sold out after the fire sale and called us pronto so we could snag them. Was really patient when we had a snafu, never gave me any grief. So maybe we just got lucky.

Lu Bernatow (714) 520-6024, in case anyone wants to find or replace a Guide.

 

[muppets3d]

Maybe this guide is a fresh recruit from Westgate Resorts or some other timeshare system that employs high pressure tactics. I hope that lying to guests is not the new normal for DVC. My original guide was almost too soft when selling us the product (and yes this was post-COVID).

 

[juliebee]

The 7 days is also mentioned in the points sale sheet they give you.

For my guide, he did not embellish to say we would not be eligible after the 7 days, he just reiterated the 7 day expiration. I believe I could do an online "tour" or call and basically restart the 7 days, but if the guide is insistent that I've lost my chance, then I guess I call his coworker who can start fresh with me.

 

[Girlstar30]

Ive never seen incentives pulled early, has it happened before? I know the vgf fire sale went quick, but that was a rare phenomena

The other incentives ive seen offered that ended early were already sold out resorts, but they had a date listed of when the offer would end, sooner than the normal incentive period, and they stuck with that.

The guide knows that sales have slowed and this incentive round isnt attractive as say welcome home weeks, which lasted the duration specified, they know what they are doing and lying for a sale is not okay