I'll jump in and say that when we stayed in Aug, I wanted something from Kona, checked the in room menu, walked to Kona, order "to go" walked over to the shops, (Kona gave me a pager) when my food was ready, they made sure I had enough forks, plates, napkins, etc... (oh I bought a bottle of wine at the shop upstairs for $8 to go with the meal, and they have a corkscrew and opened it for me!)
I was in food heaven!!