Impressed by CM

[FastPasser]

.

 

[BrianL]

I've never really encountered a bad CM at WDW, maybe one that was a bit less helpful than another one, but not rude or anything. I can't imagine anyone getting so mad at them because they're all exhibiting that Disney level of polite sweetness, but I know it happens and that people berate them or outright ignore them. I've only ever sent an email in once, but I should do it more often. A lot of times I'm not paying enough attention and don't remember the name of anything about the person really. Then I remember this great service encounter, but have no idea who it was.

 

[Sleepy425]

I had a woman almost getting physical with me because her child was lost and she didn't feel that I was concerned enough (my job was to stay with one member of the family. Security had already been alerted, so anyone with a radio in the park was on the lookout for the kid). I even had other guests come up to me yelling at me that because I was young I didn't understand what she was going through. Afterwards I took the family over to Scuttles Landing and got them all drinks and snacks and made sure they were OK -the lady still wouldn't show me one ounce of respect.
So when we lost my darling little 4 year old at DHS in October, the cast members were all amazed how calm and collected I was. I told them in all the lost parents cases I was involved in, we always reunited the family. I trusted That they had a protocol that has worked for decades. (my son took 30+ minutes to be found because he wasn't phased one bit about not seeing us. He's a wanderer and Independent type and spent the time shopping at kiosks. The CM who heard the alert about him and was working the kiosk said he looked too calm to assume he was a lost kid).

 

[HopperFan]

DD worked a few locations but her last was Soarin'. The stories she told me were awful. She has thick skin and would often be put in stressful spots to work or takeover for CMs who had been bullied and were distraught. Managers knew she could handle the guests. But even for her, she tired of the unacceptable behavior.

Her whole plan was to stay in Orlando and at Disney. She decided it was not for her for a few reasons but #2 was the Guests.

My friend in MK shares stories that shock me as well. I asked why she doesn't call security on them (that bad) and she said it happens so often, every day, there isn't enough security.

I once saw a woman be purely VILE to an older male CM. She thought when she leaned in to him and said some things no one could hear her. I did. I saw her take off towards a "supervisor". Once I was done I followed her and by then there was a manager. I spoke to supervisor who asked me to stay. I talked to the manager. Long story short she was demanding they fire him, and she completely lied about what transpired. They thanked me, said they were sure what was happening but having me speak up helped tremendously on if they would pursue.

We also go to Guest Relations to pay compliments and make sure wherever we are to speak TO CMs, tell them have a nice day, say thank you and smile.

 

[Lesverts]

It is hard to deal with the public. I cannot imagine what Cast Members go through. Especially the shock that the exchange CM go through. No offense to us, but North Americans can be a special kind of stupid when it comes to behaviour.

I've seen a lot in my limited trips. Vulgarity, abuse (verbal and physical), stupidity. But I've also seen a lot of good too, on both CM and guest sides.

I was going on to Soarin' and I heard the accent of a CM. I knew instantly he was Afrikaans, and greeted him. He was literally speechless that someone could a) not think he is Australian/British and b) speak any Afrikaans. I love those little interactions.

 

[disnut8]

I too wonder often how these CM deal with the guests today. Rudeness is a disease that is going to ruin society before anything else. The stuff I see when in the parks leaves me shaking my head. A favorite seems to be to pretend you don't speak English so you can break the rules


Interestingly, since this came up here, last week I overheard someone asking a CM if they needed their ID to buy alcohol or if it was on their band. That CM said that it was on the band in that only bands belonging to someone over 21 could buy alcohol, that those under wouldn't go through. So the guest didn't need their ID. Now, I really doubted the accuracy of what the CM said but thought it was interesting to bring up

Magic Bands come off so the only way to make sure that band belonged to the person who was wearing it was with a photo ID. I'm an annual passholder and have a card to get the free parking. I still need to show a photo ID when entering the parking lot so they can match the name on the card to the photo ID and then the photo on the ID to the person who is carrying it.