I'll be at CSR in 17 days!! Have questions...

[DznyDreams]

I didn't think it would ever get here! (AHEM....now on to the business at hand....)

I've read that FAXED room requests are basically ignored at some resorts. Is CSR one of those resorts? Do I need to call instead, and if so, who do I ask for specifically? Seems when I have called the hotel in the past, the operators didn't really want to connect me with the front desk. They "screened" my calls, which means I never really got to speak to a "room assigner" at all.

Here is why I ask: When booking my package through WDTC, I asked the CM to note my room location requests, but I did not mention that I wanted a rollaway in our room. I didn't mention the rollaway because I've read that the resort room assigners only pay attention to our special requests if they are brief. I decided that my room location request had probably used up a good deal of space in the "comments" section, meaning that the rollaway request would likely be overlooked, or not even visible at all. I thought I'd just fax the resort before we leave home, but then I read the posts about faxes not being honored at some resorts.

 

[Mickiethepooh]

The roll away is a paid extra not a request. You can call CRO and have them add it to your reservation or you can ask for it when you get there, you will have to pay the cost of it.
Calling the resort by the way will not get you to the room assigners. They are not at the front desk and may not even be in the hotel.
Honestly the notes on the reservation are the ONLY thing the assigners will look at, they will try to meet requests but that is all, unless it is a medical need in which case the room is booked and blocked through special services.

 

[Lilolvr]

When you call CRO, they will most likely tell you they are not available at CSR. They are and you will have to wait until you arrive because they are on a first come, first serve basis.

 

[Mommy Poppins]

We checked into CSR last week (10/31) at about 9:20am. The CM had no idea about our requests. Our room was not ready but she told us what area we would be in--no room #. She had given us a room in another part of the resort. When I asked about the area where I wanted to be, she said "Oh, I had no idea!" She did move us to the Cabanas after speaking with a supervisor. However, our room was not ready by 3:00.....or by 4:00. When DH went back to the front desk the supervisor indicated that although check-in is 3:00, rooms are not guaranteed to be ready until 5:00 pm. The room we had been assigned was the only King Room available in Cabanas and it was not cleaned yet. We ended up taking a king room in another part of the resort so that we could get into our room at 4:15 as we had dinner reservations at Boma at 4:50.

So, after all that, just be prepared to again voice your requests at check-in.

 

[DznyDreams]

The roll away is a paid extra not a request. You can call CRO and have them add it to your reservation or you can ask for it when you get there, you will have to pay the cost of it...

Yes, I knew this was something I would have to pay extra for, but basically it is still a request since there are not enough roll aways for everyone to have one. Just because you have to pay for it, doesn't mean you can get it without some bit of luck. Thank you anyway for the info though.

When you call CRO, they will most likely tell you they are not available at CSR. They are and you will have to wait until you arrive because they are on a first come, first serve basis.

Okay. We will arrive early on check in day, and we're going at a slow time, so maybe we'll have no problems. Thank you for your answer to my question.

We checked into CSR last week (10/31) at about 9:20am......

So, after all that, just be prepared to again voice your requests at check-in.

Great info! Thank you very much.