If you cancel a reservation, make sure they understand...

[billnang]

I just called to cancel a dining reservation and the CM went thru my whole entire, package with me, what where I was staying and explaining the cancellation policy with me.. I was a tad confused as why she was doing this, but I went with it, she told me all about my reservations, when I book, that is was paid in full... and then she said OK I will go ahead and cancel that reservation for you... I said WAIT a min. did I not call dining, she said yes you did. I said well why are you reading this all to me.. I just wanted to cancel a dining reservation.. she said OMG i am so sorry, I wasn't paying attenion when you said dining, this is my fault... I am so sorry... she then cancelled the dining reservation, I asked her 3 times to be sure she did not cancel my resort reservation... Holy moly... she assured me she didn't...

i knew alot more questions were being asked lately for cancellations, so I went along and listened to her and answered all her questions...but never thought she was looking at cancelling my resort...

OK, calling back o make sure it is still there...

 

[disneyfav4ever]

OMG, I can't believe that happened. I would check back too.

 

[frannn]

Holy ! My DH would have had to come home and hold my hand for a while after that, LOL! I'm glad you avoided that major crisis, but I'm sure you still need . Now breathe in, breathe out....

 

[billnang]

Yes, I was flipping inside, I couldn't wait to get off the phone and call back... I just did and this lady was very understanding why i wanted to check everything!!!!
All is OK...

I hope it was just a new CM, and It scared her enough to make sure she listens better.

I did clearly say a dining reservation.

Angela

 

[LUVMICKEY]

That is so scary . I have always made it a point to double check everything anyway, but when you get a scar like that. I have had simple things happen occasionally, that's one of the biggest reasons why I always double check everything on our reservation. I'm glad everything is okay with yours.