diznyfanatic
Officially a Moosehead
- Joined
- Sep 16, 2005
- Messages
- 951
We love DVC , haven't had a disappointing stay yet, and our only true regret is that we didn't buy in sooner. 
Having said that however, if we were asked for our thoughts on ways to improve DVC, we would offer the following:
1. Improve the member website to be able to view / confirm waitlists, check availaibility (I understand that actually booking a reservation might always have to be via phone), directly purchase Member merchandise, perhaps make Dining Reservations, purchase park tickets, etc.
MS also needs to have the option of sending confirmations via email sooner rather than later. I know they are thinking about it, because I've completed phone surveys about it.
2. Offer an efficient method to report and track problems.
One solution might be a multi-part Inspection or Incidence form that could be left in the rooms. Guests would record the room number and note the problems or issues, keep a copy and drop the remainder off at the front desk. The responding CM would then sign off on completion and a copy is returned to the room to alert the guest of the resolution.
These forms could then be logged, tracked and monitored so that items needing attention do not fall through the cracks.
We've been very pleased with our DVC stays so far and look forward to many more!
Having said that however, if we were asked for our thoughts on ways to improve DVC, we would offer the following:
1. Improve the member website to be able to view / confirm waitlists, check availaibility (I understand that actually booking a reservation might always have to be via phone), directly purchase Member merchandise, perhaps make Dining Reservations, purchase park tickets, etc.
MS also needs to have the option of sending confirmations via email sooner rather than later. I know they are thinking about it, because I've completed phone surveys about it.
2. Offer an efficient method to report and track problems.
One solution might be a multi-part Inspection or Incidence form that could be left in the rooms. Guests would record the room number and note the problems or issues, keep a copy and drop the remainder off at the front desk. The responding CM would then sign off on completion and a copy is returned to the room to alert the guest of the resolution.
These forms could then be logged, tracked and monitored so that items needing attention do not fall through the cracks.
We've been very pleased with our DVC stays so far and look forward to many more!
