If I will be arriving late like after n midnight or the next day. Don't want to lose a room because of a cancelled flight.
Man that's awful. So they got you out the first morning or you had to wait a day?I got to JFK at about 4:30 am to find out my flight was canceled by JetBlue. They re-scheduled me for the next day (at 4:30 pm so I'd miss a second day
They had already re-assigned me a flight for 4:30 pm the next day. That meant that I'd arrive at my resort at around 9 pm, and thus lose another day. I complained bitterly, and they "found" me another flight the next day, in the morning. There were no openings on a flight on the same day.They surely deal with this all the time, doncha think? Flights get cancelled every day for one reason or another. It would be bad form for them to get hard-nosed about travel issues.
Man that's awful. So they got you out the first morning or you had to wait a day?
They surely deal with this all the time, doncha think? Flights get cancelled every day for one reason or another. It would be bad form for them to get hard-nosed about travel issues.
When I first got my contract, I booked a stay for friends, and their friend and child from Australia. The day of arrival I got a call from my friend telling me to cancel the friend's reservation. The child had torn apart my friend's house; she was afraid he'd do the same to the resort room, and I'd be responsible.This is why airlines or travel companies sell travel insurance. Being strict when it comes to canceled flights or travel issues is not bad form. It should be expected. They have a policy and it's not their fault you or I don't show up. Now, them being nice enough to refund your first night will be appreciated, but definitely not expected.
I totally expect the airlines to be hard-nosed and uncooperative, same for cruise lines and many other resorts. I think the reservation sitch at WDW falls under the "guest recovery" principle. From Disney's point of view you're planning to come and drop a bushel of money on them. If the guest has run into a bump, Disney can choose to maintain a strict cancellation policy, or cut the guest some slack. So Disney is in the position of making the situation better (by being helpful) or they can make it worse (charge for the unused room night.) When the guest tells all of their friends and family how screwed up their trip was at the beginning they are going to comment one way or the other about how the problem was handled. Or in the case of our thread friends @Memorymakerfor4 & @carlbarry, they posted on the web that Disney cooperated with them in a pinch.This is why airlines or travel companies sell travel insurance. Being strict when it comes to canceled flights or travel issues is not bad form. It should be expected. They have a policy and it's not their fault you or I don't show up. Now, them being nice enough to refund your first night will be appreciated, but definitely not expected.
I saw a post a while ago from a British man whose son vomited upon walking out of a restaurant at I believe Yacht Club. He thought Disney would charge him for cleaning. Instead, the CMs cleaned up, and one took his son into the store and GAVE him a fresh shirt and pants, and GAVE the wife a fresh blouse (hers had vomit). The father was stunned by the service. And so instead of potentially complaining about what food his son was given that made him vomit, they overwhelmed with good and concerned service. Smart business practice on the part of Disney!I totally expect the airlines to be hard-nosed and uncooperative, same for cruise lines and many other resorts. I think the reservation sitch at WDW falls under the "guest recovery" principle. From Disney's point of view you're planning to come and drop a bushel of money on them. If the guest has run into a bump, Disney can choose to maintain a strict cancellation policy, or cut the guest some slack. So Disney is in the position of making the situation better (by being helpful) or they can make it worse (charge for the unused room night.) When the guest tells all of their friends and family how screwed up their trip was at the beginning they are going to comment one way or the other about how the problem was handled. Or in the case of our thread friends @Memorymakerfor4 & @carlbarry, they posted on the web that Disney cooperated with them in a pinch.
I totally expect the airlines to be hard-nosed and uncooperative, same for cruise lines and many other resorts. I think the reservation sitch at WDW falls under the "guest recovery" principle. From Disney's point of view you're planning to come and drop a bushel of money on them. If the guest has run into a bump, Disney can choose to maintain a strict cancellation policy, or cut the guest some slack. So Disney is in the position of making the situation better (by being helpful) or they can make it worse (charge for the unused room night.) When the guest tells all of their friends and family how screwed up their trip was at the beginning they are going to comment one way or the other about how the problem was handled. Or in the case of our thread friends @Memorymakerfor4 & @carlbarry, they posted on the web that Disney cooperated with them in a pinch.
I totally expect the airlines to be hard-nosed and uncooperative, same for cruise lines and many other resorts. I think the reservation sitch at WDW falls under the "guest recovery" principle. From Disney's point of view you're planning to come and drop a bushel of money on them. If the guest has run into a bump, Disney can choose to maintain a strict cancellation policy, or cut the guest some slack. So Disney is in the position of making the situation better (by being helpful) or they can make it worse (charge for the unused room night.) When the guest tells all of their friends and family how screwed up their trip was at the beginning they are going to comment one way or the other about how the problem was handled. Or in the case of our thread friends @Memorymakerfor4 & @carlbarry, they posted on the web that Disney cooperated with them in a pinch.
Correct. DVC website states:Believe policy re cancellation on day of arrival results in forfeiture of points (not holding).
I got to JFK at about 4:30 am to find out my flight was canceled by JetBlue. They re-scheduled me for the next day (at 4:30 pm so I'd miss a second day; I complained, and they moved me to a morning flight).
When I got back home I waited until 9 am and called DVC. The CM canceled that night, and kept the rest of the reservation. She was nice enough to put the 14 points into "holding."
I saw a post a while ago from a British man whose son vomited upon walking out of a restaurant at I believe Yacht Club. He thought Disney would charge him for cleaning. Instead, the CMs cleaned up, and one took his son into the store and GAVE him a fresh shirt and pants, and GAVE the wife a fresh blouse (hers had vomit). The father was stunned by the service. And so instead of potentially complaining about what food his son was given that made him vomit, they overwhelmed with good and concerned service. Smart business practice on the part of Disney!
Yep. I should have taken out my laptop and checked for myself. I suspect there might have been empty seats, but ones that were "more leg room only," as in the flight I finally got for the next morning.Always always know what flights are available to be moved to. The computers assign to the easy ones. While waiting in line look up the flights.
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