If Delta will just do what Disney has

SL6827

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Apr 23, 2017
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If Delta would do what Disney is doing I might just go ahead and book the flights, but we will drive if we go. I know they have given up their change fees but that is still not good enough. I don't want to deal with a credit to use during a certain time frame, I want my refund in the way in which I paid. So with the Covid still around, I will pass on the airline ticket terms, unless I could cancel up until the day before and get my money back.
 
If Delta would do what Disney is doing I might just go ahead and book the flights, but we will drive if we go. I know they have given up their change fees but that is still not good enough. I don't want to deal with a credit to use during a certain time frame, I want my refund in the way in which I paid. So with the Covid still around, I will pass on the airline ticket terms, unless I could cancel up until the day before and get my money back.

Nobody is forcing you to fly. If you don’t like the policies drive like you said. Businesses are struggling and have to implement policies people aren’t happy with.
 
Nobody is forcing you to fly. If you don’t like the policies drive like you said. Businesses are struggling and have to implement policies people aren’t happy with.
True and that is why we will drive.
 
Just remember Disney's policy in regard to Covid. This is a fluid situation and we will make changes accordingly. Pre Covid their statement was "subject to change at any time". Don't fly. Maybe reconsider Disney, things aren't the same as before Covid. Just returned after 11 nights.
 

Just remember Disney's policy in regard to Covid. This is a fluid situation and we will make changes accordingly. Pre Covid their statement was "subject to change at any time". Don't fly. Maybe reconsider Disney, things aren't the same as before Covid. Just returned after 11 nights.
Right now on Disney's site it says you can cancel up to one day before arrival. That is the only reason I would even consider booking with them now.
 
Well I had free dining, never changed a thing on my end. Disney canceled it, offered a recovery disvount. If I changed anything on my reservation, I would loose the discount. I had 4 day Parker hoppers. There is no long park hopping. I wanted to change tickets to 10 day tickets, eliminate park hopper. Was told to wait until I arrived. I did. Disney decided to only sell up to 7 day park tickets. They aren't selling 10 day tickets til 2021. Like I said "subject to change at any time". "This is a fluid situation".
 
I'm not sure we can compare a hotel stay to an airline flight.

While cancelling the reservation the day before usage (or arrival) results in an unused room/seat, thus a loss for the company, there is a difference in the hotel/airline's ability to recover those costs.

Hotels can use upgrades to entice filling the loss much easier than an airline. If a more expensive room is canceled at the last minute, they can bump a guest in the cheaper rooms up to open lower cost inventory, thus allowing the opportunity to get last minute walk-ins or a quick notice to a last minute shopper that a cheaper rate is available for tomorrow night.

In contrast, selling the cancelled airline tickets at the $500/seat that they were purchased is difficult to do the night before. Most people don't fly last minute, unless there are extenuating circumstances (job, funeral, etc). As such, most people planning to go to Disney don't wait until the day before leaving to book a flight.

Another aspect is that Hotels are fixed while airlines are dynamic. What I mean is airlines will choose the type of aircraft, departure slots, and routing based on demand for that flight. Thus, the many operating costs for that flight have been estimated based on tickets sold. If they don't get the revenue they anticipated from enough cancellations, then the flight could loose money instead of breaking even or making a profit. If they knew the cancellations would occur in enough time, they may be able to change aircraft to a smaller jet (a 757 to a 737, for instance), thus mitigating some (or all) of the loss. The airline may also change the routing, so a jet from JFK may be a better schedule instead of a jet from Kansas City if there are enough passengers. They can't do this the day before a flight without a lot of effort, which is why weather delays plan havok with the system.

In contrast, a hotel has relatively fixed costs for each night. Mortgage, utilities, taxes, and staff are all relatively stable. Thus, the hotel can make up for last minute deficits on a monthly, quarterly, or annual basis and still remain solvent.

I hope this helps. In summary, the costs for an airline flight are much more dynamic than a hotel. It's much easier to fill empty hotel rooms last minute than it is to fill empty aircraft seats. Because of these variables, airlines need a longer cancellation window than hotels.

Restaurants and park tickets are even easier to fill cancellations the day of use.
 
Don’t cover pandemic. All policies different but most exclude pandemic

Knew I'd get that comment, lol. Took me less than 5 minutes of looking last night to find one that specifically DID include it, and for less than most of the policies that don't (and an A+ rated company). They're out there, and not at all hard to find.
 
Don't think it will do much good. This has been airlines (not just Delta) policy for decades (Southwest being the exception).
Southwest is not the exception. Same as with other airlines, if you purchase a non-refundable ticket, you will not get your money back if you choose to cancel your flight. You get Travel Funds which must be used to fly within one year of the date you originally purchased your ticket. Your options are the same as they have been, if you want that flexibility, you have to pay more for a refundable ticket.
 
Southwest is not the exception. Same as with other airlines, if you purchase a non-refundable ticket, you will not get your money back if you choose to cancel your flight. You get Travel Funds which must be used to fly within one year of the date you originally purchased your ticket. Your options are the same as they have been, if you want that flexibility, you have to pay more for a refundable ticket.

Exactly what I was going to say. My parents were supposed to come and visit me in April and cancelled. They have credit on Southwest that only they can use (you're not allowed to "gift" it to someone else, even if you book the flight - my dad called about doing that for me to go home for a little while mid-August) and while the deadline to use it was extended by a bit, they are in their upper 70s and should not be flying any time soon, so they'll probably lose it.
 
Exactly what I was going to say. My parents were supposed to come and visit me in April and cancelled. They have credit on Southwest that only they can use (you're not allowed to "gift" it to someone else, even if you book the flight - my dad called about doing that for me to go home for a little while mid-August) and while the deadline to use it was extended by a bit, they are in their upper 70s and should not be flying any time soon, so they'll probably lose it.
If the expiration date of the travel fund is 09/07/22 there is a way around that. You can change that Travel Fund into Rapid Reward points. Then you can use those rapid rewards points to book travel for anyone.
 




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