It's okay to say you have had good service with someone! Even though I was relaying my bad service. I realize they couldn't stay in business if they messed up everyone's reservations- but it's a pretty big deal to drive 20hrs to Florida and then after being there a few hours waiting for check in time to get a phone call basically saying you are homeless until they can find you a place to stay!
Oh and btw- the person that called us is the person that owns the home or whatever. It's not a hotel- it's a vacation home type thing (a house) -Lake Marion Golf Resort. When he called he said they booked it (for me -online) while he was gone on his own vacation and he'd already TOLD them that they'd overbooked one other person BEFORE they booked me! He said he had already told them they were booked up solid through some certain date (I can't remember when it was exactly).
The place was showing available online AND when I called to make the reservation because I had qualms at that time about booking it online.
I suppose we COULD have refused any lodging they gave us and demanded a refund- but who's to say I would have gotten the refund? Plus pay for another place and probably couldn't have found more than a flea-motel type place when it was the day before Christmas (and needed that entire week after Christmas also)-yanno?
(they really made the place sound good too... it wasn't... but by that time it was 6pm and we didn't have a place to stay Christmas Eve if not there).
The reason I say they might not have refunded us is that they have a guarantee- the best places at the best prices or your money back. I wouldn't want a full refund- but since it was NOT -by far- anywhere close to what we paid for in any way- I feel something should be done. The contact/representative keeps emailing me telling me she'll take care of this and get back to me with what she can do about it. Then emails me saying she needs my complaint email again because the computers were down. Then days later emails me saying she is still working on it and will get back to me. Then again asks for the email again (all this time I have not been emailing her again- only when she emails me requesting the complaint email again). Finally after a couple weeks of this and about a week since the last email from her- I email her again just replying to her last email saying "Thanks" -and that's it. (Thanking her for going to get back with me) and she emails once again about computer problems.
It's been almost a month.
I say they probably aren't going to stand by their guarantee in any way.
But I hope I'm wrong!!!
In any case, it was not the "hotels" fault.. it was hotels.com.