I won't leave groceries with Bell Services again...

[njmom47]

We used WeGoShop on our last trip. We had an extremely positive experience, and I would certainly do it again. The convenience of waking up and having breakfast right there was a priority for my family. Also having snacks and water bottles to pack for our trips to the parks (or even when we were going to the pool or just relaxing in our room) without having to walk to the food court and spend money (and time) made me happy!

We stayed at CBR and had no problems with BS locating our groceries at all.

 

[Chellymouse]

I used GG on my last trip and just purchased my groceries for my upcoming Dec. trip. I was very pleased with them, especially since I had a brain burp and gave them the wrong check in date. I called 2 days before when I realized the mistake and they were VERY accomodating. My groceries were delivered before we arrived at SSR. They called while we were in the air to let us know that our groceries were delivered. BS at SSR are awesome and one thing we're really beginning to enjoy is the service level we've received since being DVC members. We've had a few blips here and there over the years, and everything has always worked out. Disney service can't be beat...I dare anyone to try!

 

[DoOverDreams]

Hi there,
I've been reading posts on and off for the last few years. I have enjoyed the trip reports, etc.

When I got to this post, I decided to "jump in"--it kind of burned my tail a little bit. Denise, I wanted to let you know that the only way a bellman knows that a bag is missing is when they look for the groceries to deliver, and they are not where they are supposed to be. The delivery company brings the bags to the luggage room, places them on the racks, or fridge/freezer then logs them in with the location. I should say that's what they are supposed to do. What happens when they don't do what they are supposed to do? If they aren't properly logged, or a bag didn't get delivered, bell services doesn't know it until you call for the delivery. The bellman who was taken out of rotation searches the racks containing the 1000+ pieces of luggage looking for the missing bag. He also looks in the fridge/freezer, the cast fridge, the store cooler, and anywhere else that it may be. If he doesn't find it, he takes what he has to the guest room, knowing that for all of the time and effort put in, he won't be receiving a tip (the 4 tipped positions at wdw are bartender, server, bellman, and valet and are paid less than 4.00/hr for their wage) because all of the groceries weren't there. Then the bellman goes to one of the managers who arranges for the items to be replaced--at disney's cost because disney is disney. The bellman then makes the second trip to the room knowing that he won't be tipped again.

What it comes down to is the majority of the bellmen will break their backs to help a guest. The companies like GG get paid the delivery charge to deliver the groceries, yet they only do their job part way. Bell services doesn't get paid by GG or any of the delivery companies, yet they have to clean up the mess when one of the companies screws up.

I for one really really appreciate what Bell Services does for us. I have stayed at a lot of different resorts, and I have always been very happy with what you guys do for us! All of you that I have had the pleasure of interacting with have gone above and beyond to make our check-in/check-out, grocery deliveries, etc as great as possible.

So, big for all you do! (and yes, we tip all the time....even when a grocery item has temporarily gone missing . I know you guys will do everything you can to make it right)