platamama
DIS Veteran
- Joined
- Mar 6, 2009
- Messages
- 2,947
FM did a post about the missing 4x on Amex Gold - it has to do with whether the restaurant uses Square or Toast readers to process the payment (your transaction with start with SQ or TST in front of the restaurant name). I started a chat with Amex about this issue and was told it would be fixed (~1 wk ago) but I haven't seen any extra points credited yet.
Quoting myself to report back a DP (and tagging @schmass about it too) - I just received a phone call from Amex saying that they completed the inquiry that I started about this, and they have gotten confirmation that those were indeed restaurant charges and they will award me the missing points. They also did a 6 month look-back to see if there were any other missing charges from the 3 restaurants I had raised the inquiry about, and didn't find any more. Those restaurants will earn 4x going forward in my account.
But...interestingly (and disappointingly), this does not identify those restaurants for other people. For example, DH also paid for a meal at one of them with his Gold card and did not receive 4xMRs. He has to independently start an inquiry into his account for the missing points.
So it appears that if you are missing the 4x on restaurants, you need to contact Amex individually, which I think is pretty lame.