WVMomof3
DIS Veteran
- Joined
- Feb 21, 2005
- Messages
- 3,277
I'm just so upset. I was planning on utilizing the 90 day FP pilot program for CL guests for a few days at the end of my trip. (Been saving up bank bonuses for it) Was your date of departure super close in when you bought? Chase never said it would 60 days prior to departure before I would get my tickets!
I called Chase and they said that's their vendor and they can put in a request the tickets process sooner but that won't necessarily happen and to call Chase back every other week and see if the vendor has processed it. Nothing else they could do. Waiting until 60 days before a Disney World trip for the tickets would scare the daylights out of me even if I wasn't looking to participate in the CL pilot program! Just trust I have it on the 60 day mark at 4am for FP booking?! The crazy thing is @WVMomof3 is in the same boat and is getting the same response from Chase and she is already in that 60 day window. I tried calling Chase's vendor today and was told at least 30 min wait, yesterday I waited about 15 mins with them, but it looks like they won't talk to me since I'm not the agent that booked the ticket. I've sent an email explaining the situation to the original Chase rep who forwarded me the Funjet confirmation explaining the situation and I will settle in for holding with Funjet later this morning and hope to heaven I can get someone there to accelerate the processing on this. This is ridiculous.
Oh no! What was the problem? I wonder if someone else could help you resolve it.
@gottalovepluto and I having the same issue of trying to get our Disney Etickets from Chase. They put our tickets through Funjet and not directly through Disney. Between the two of us, we have talked to several Chase agents and not much help so far. At least @gottalovepluto has time before her trip, but we are within our 60 day window already.
Weirdly, we have now called several times and we have gotten a different phone tree menu every time we have called. Sometimes we get immediately to a person, sometimes directly to a press 1 type menu. So far I have pressed 2, 3 and 4 to get hooked to Cruise and Tours. One time I also had to pick after the Cruise tours menu between Chase, Citi and Wells Fargo. Getting to an actual person is not a fun process.
If anyone has had any other super helpful Chase agents besides Melissa let me know.