My newly teenaged (turned 13 twelve days ago) has a look my sister calls "messy". Looks more lazy to me. Messy hair, oversized, baggy clothes. Older niece is definitely more athletic style, fitted clothes. DS is just sports jerseys and athletic pants if he can get away with it.
I had the same issue when I SM'd but got an explanation of how to combine URs. Except the pesky little "add card" button is not there. They were happy to SM that I should call if I couldn't manage

. When I called, it was quick and then the rep asked if there was anything else she could do. I said yeah, tell them to fix it so I can move my own URs without calling. She said they're working on it.