I just spoke to Guest Services about their room entry policy

[bluejasmine]

SO I had sent an email maybe two weeks ago and they started calling me last week but Im a dispatcher so I cant answer personal calls.

They called back today and explained that they have always had the daily entry they just never ENFORCED it.

The checks will be done daily across the resort, including DVC, the housekeeping for DVC will not change even tho they are coming into the room daily.

I had explained my concern in the email since my DH and I take daily breaks at the resort swimming and relaxing and then go back to the parks around late afternoon, early evening.

I was told that I could daily pick up the phone and hit the button for housekeeping and let them know that I will be out of the room from this time to this time pls come between those times, or if i get back and want to be sure not to be disturbed I can pick up the phone and say we are resting pls come after this 5 or whatever.

I am ok with this I just hope this is truly the way it goes, I dont want to be caught unclothed or in the middle of a nap or in the shower..

Disney is aware of the uproar on these boards, I was actually asked if my concern was stemmed from reading reports...

 

[WEDWDW]

I was told that I could daily pick up the phone and hit the button for housekeeping and let them know that I will be out of the room from this time to this time pls come between those times, or if i get back and want to be sure not to be disturbed I can pick up the phone and say we are resting pls come after this 5 or whatever.

Sounds great in "theory"-interested to see if it works in "practice".

 

[bluejasmine]

Sounds great in "theory"-interested to see if it works in "practice".

That what I was thinking but didnt really want to voice it...lol

 

[happymommy]

I usually do something like this anyway. We get a late start almost every day, so leave the "do not disturb" sign on our door in the morning (yeah, I know it's now "room occupied" which makes NO sense to me). I would call housekeeping and say we'll be gone from, say, noon to 5pm, so please make up the room during those times, OR is I see our housekeeper in the hallway I'll tell her (it's usually a lady) or him. That way they know we want service, just later in the day, as we enjoy our lazy mornings at Disney!

Hope that nothing changes and we don't have any issues with our upcoming trips booked!

 

[katallo]

i will try to keep up with these posts. We have been staying offsite but thought about onsite for the next trip. If previous posts are correct and they just enter without any regard to guests,I will stay offsite.

 

[Tigerlulu]

So I have to pick up a phone and wait for someone I can inform every time I want to not be disturbed? That’s not annoying at all.

 

[AFwifelife]

Annoying and pretty pointless from a safety standpoint. But I’ve always been in the camp of this being nothing more than a show and CYA.

 

[kaytieeldr]

I usually do something like this anyway. We get a late start almost every day, so leave the "do not disturb" sign on our door in the morning (yeah, I know it's now "room occupied" which makes NO sense to me).

Well, "room occupied" is, or should be, factual: one of more persons currently in the room. "Do not disturb" could be anything: you're in the room, or you have ten people and two emotional support flamingos, you just plain don't want housekeeping, you're stockpiling weapons...

 

[Mackenzie Click-Mickelson]

Well, "room occupied" is, or should be, factual: one of more persons currently in the room. "Do not disturb" could be anything: you're in the room, or you have ten people and two emotional support flamingos, you just plain don't want housekeeping, you're stockpiling weapons...

Actually no room occupied isn't factually correct at all.

Someone who doesn't want housekeeping will be using the "room occupied" sign. The resorts that have the signs have no other option but "room occupied" to express that they don't want their room to be entered. Whether or not they are actually physically in the room doesn't matter.

 

[jerseygal]

Hope that this is the case. We have always doubled lock any door to any resort that we stay in, including the door latch and if I had young teenagers would require that they do the same if they were in the room alone. Only problem with that is if I want to hop in the shower while DS and or kids are not in the room, they would have to call first. It is unsettling to read some of these posts, but we will continue to lock the doors for privacy and security. Personally, the policy the way it stands now, leaves too many "holes" open for criminal activity, meaning someone "pretending" to be a security guard or a Disney employee and opening a door to a potentially dangerous situation.

 

[maxiesmom]

Actually no room occupied isn't factually correct at all.

Someone who doesn't want housekeeping will be using the "room occupied" sign. The resorts that have the signs have no other option but "room occupied" to express that they don't want their room to be entered. Whether or not they are actually physically in the room doesn't matter.

Which is a mistake on their part. The signs are meant to alert someone is in the room, not that those rooms are to be skipped over. A guest can try to express all they want that they don't want their room entered. That is not an option anymore.

 

[Mackenzie Click-Mickelson]

Which is a mistake on their part. The signs are meant to alert someone is in the room, not that those rooms are to be skipped over. A guest can try to express all they want that they don't want their room entered. That is not an option anymore.

I know it's not an option anymore and that wasn't my point at all.

Still doesn't change that "room occupied" doesn't actually mean room is being physically occupied at the present moment which is what the PP said. The only way a guest can say they don't want housekeeping is to put up the sign. Factually they may not be in the room.

 

[kaytieeldr]

Actually no room occupied isn't factually correct at all.

Someone who doesn't want housekeeping will be using the "room occupied" sign.

Then that person will be lying.

 

[kaytieeldr]

Personally, the policy the way it stands now, leaves too many "holes" open for criminal activity, meaning someone "pretending" to be a security guard or a Disney employee and opening a door to a potentially dangerous situation.

Don't open the door. A legitimate employee will use their key. The imagined criminal will not.

 

[maxiesmom]

I know it's not an option anymore and that wasn't my point at all.

Still doesn't change that "room occupied" doesn't actually mean room is being physically occupied at the present moment which is what the PP said. The only way a guest can say they don't want housekeeping is to put up the sign. Factually they may not be in the room.

But they can't opt out of housekeeping, so they are putting a wrong tag out for something they can't get. It would be like me putting a Pizza Please tag on the door, expecting to get pizza. You can't ask for what they can't give you. Putting the wrong tag out doesn't change that.

The only thing you can tell Disney is that your room is occupied. And that is what the tag states.

 

[Mackenzie Click-Mickelson]

But they can't opt out of housekeeping, so they are putting a wrong tag out for something they can't get. It would be like me putting a Pizza Please tag on the door, expecting to get pizza. You can't ask for what they can't give you. Putting the wrong tag out doesn't change that.

I'm not following you honestly.

A person still can opt out of housekeeping they just can't opt out of their room being checked.

 

[kaytieeldr]

I know it's not an option anymore and that wasn't my point at all.

Still doesn't change that "room occupied" doesn't actually mean room is being physically occupied at the present moment which is what the PP said. The only way a guest can say they don't want housekeeping is to put up the sign. Factually they may not be in the room.

The sign is intended to indicate there is one or more beings in the room during the period the sign is in place. Factually. Disney already knows which rooms are rented to guests (the other appropriate meaning.) So, yes, when the sign is in place, it means someone is in the room. When no beings are in the room, having the sign in place is lying.

A guest can say they don't want housekeeping until they're blue in the face. Won't matter.

 

[Sue M]

Well, "room occupied" is, or should be, factual: one of more persons currently in the room. "Do not disturb" could be anything: you're in the room, or you have ten people and two emotional support flamingos, you just plain don't want housekeeping, you're stockpiling weapons...

Lol, on the news there was someone at the airport trying to take their emotional support Peacock on the flight

 

[Newcastle]

A person still can opt out of housekeeping they just can't opt out of their room being checked.

As a sidebar, if I don't want housekeeping, what is the best way to make this known now? I used to put up the do not disturb sign and that was sufficient but that is no longer an option obviously. I'm not talking about trying to avoid a security check - it's just my preference not to have my room cleaned .

 

[Mackenzie Click-Mickelson]

The sign is intended to indicate there is one or more beings in the room during the period the sign is in place. Factually. Disney already knows which rooms are rented to guests (the other appropriate meaning.) So, yes, when the sign is in place, it means someone is in the room. When no beings are in the room, having the sign in place is lying.

A guest can say they don't want housekeeping until they're blue in the face. Won't matter.

Umm..I don't think you're understanding. Guests can still say they don't want to have housekeeping clean their rooms. What guests cannot do now is say that no one will be looking into their room.

If you don't want housekeeping you'll still be using the 'room occupied sign' however you wouldn't be exempt from a security room check. When you leave for the parks or whatever and do not want your room to be cleaned you put the sign up as it's the only sign they gave you.

If you use housekeeping that would be your security check (though I think some people have had experiences where check occuried even with housekeeping having cleaned the room). When you leave for the parks or whatever and want your room to be cleaned you don't put any sign up.

You absolutely have the right to decline having housekeeping clean your room. You're not lying at all. Disney didn't give multiple signs to express multiple things. If they gave a "no housekeeping today" sign plus a "room occupied" sign up then that's different. As is they gave one sign and only one sign. It's unfortunate that they used the wording "room occupied".