I just dealt with the best CM !

[Catrinabeach]

I called to check on our travel documents since we haven't received them yet (down to 30 days !).

She checked and saw that they were all printed on the 6th and would of gone out that week. So we should have them anytime.

Then she linked our room only booking to our package booking, put in a request for the ground floor, put in a request to not have to change rooms, put in a guarantee for connecting rooms because we are 2 adults travelling with 4 children, put a travel with number on all 4 rooms. (we have 2 room only and 2 rooms with packages), and then added magical express for our return trip to the airport.

This took 45 mins and she was so patient, and apoligizing for it taking so long. We chatted about everything while she did it. Kids, Grandkids, Disney, Christmas. It was so nice to have a friendly CM !

And even after all that work she asked if she could help me with anything else before hanging up and telling us to have a great trip and wonderful Christmas !

 

[noahdove]

Wow, you were given an early Thanksgiving blessing Have a great trip

 

[willis37862]

Glad you got a nice CM. It does make you feel better when you know they are willing/trying to help you.

 

[themilesfamily]

If you know her name, you can always shoot off a letter or e-mail to Disney complimenting her. I'm glad you had such a great experience!

Walt Disney World Guest Communications
PO Box 10040
Lake Buena Vista, FL 32830-0040

wdw.guest.communications@disneyworld.com