I don’t understand Amazon delivery schedule

[Dznypal]

Today I saw on Amazon’s website my packages had left the facility in sturavant WI which Is less the an hr away. This was at 1130 am. Nothing all day. Delivery time kept getting pushed back.
So now it’s 11pm. Obviously no delivery now there’s a message it was late leaving Sioux Falls. SD. After being told it was in WI 1130 am. Unexpected delay. What did do put it on the wrong truck. One item still says arrives today. We’ll pretty soon it will be sun. LOL.
And yes I know it’s less then 2 weeks till Christmas but why the messages that are just way off
So now it says on or before the 16. I also have another package that should be here thurs. I can hardly wait to what messages I’ll get on that on. When I ordered it said it will be here by Christmas hope there right
Just curious has anyone else gotten delivery messages that make no sense

 

[hardcorestitch]

Hopefully your package comes asap. Amazon can be a platypus at times.

 

[ruadisneyfan2]

I know it's frustrating but the workers are human and mistakes happen. They're really running their butts off this time of year so unless you really need it sooner, just know it will all work out.
I've had deliveries that were too damaged to even deliver and they had to cancel my order. Stuff happens.

 

[Dznypal]

Yes I realize they’re super busy. I did a chat and the first agent said she could give me a credit for the hassle. But it was for a future purchase and I don’t order from them only at Christmas finally she said she could refund the shipping which doesn’t make any sense since basically it’s only 2 orders but for some unknown reason one thing is shipped separately one item my DH ordered for me and he had to pay shipping since he just had the one thing but she said she saw 3 shipping charges which I know weren’t right. But whatever. So then she had issues so I got another agent he was super and just refunded the 20$ to our CC
The first agent said the first package was miscanned which is probably how it ended up in SD. Stupid thing was it was less then an hr front house. Honestly though I don’t see how I was getting messages that’s it’s out for delivery when the actual package is in SD. hoping for the best

 

[barkley]

I don't understand amazon in general-we have 2 fulfillment centers near us (as close as 30 minutes, at most 45) yet when I order tracking will show it going from one to the other then across the state, down to another state, back up to the same region it was first sent to across my state and then crossing back to my region

 

[amcnj]

The USPS is also a mystery at times. Normally items take a few days, but now all bets are off. I mailed a box going across the country over a week ago and it has slowly moved around, sometimes days with no updates, and today shows as still being within 25 miles of here.

I can only guess that it was misdirected or lost in their system. It took three days to go to the next state over, which is not usually part of the route, and only about 20-25 miles away, and then another four days to get back to my state. Now it may finally be back on the normal path these packages take, though it took a week rather than a day, or at worst two if a weekend was involved. And I don’t think the USPS is big on giving any sort of refund for poor service.

And of course I mailed it early because the recipient will be going away on Tuesday and I wanted it to arrive before they left!

 

[_19disnA]

Some of the things I ordered from Amazon recently arrived BEFORE they were predicted. Most seem to arrive on time and the tracking appears to take some time to get updated when things change. I would suspect the initial 'delivery date' is an estimate until it actually starts moving through their system. Clearly this time of year is peak demand for their deliveries and any number of things can impact that. Flight could be late, truck might be full so it goes on the next available, bad weather or even some error at the distribution warehouse when something gets in the wrong bin.

 

[sam_gordon]

I take delivery predictions with a grain of salt. I ordered air filters and windshield wipers on December 5. Both were supposed to show up on December 7. Wipers showed up no problem. Filters showed arriving at the (nearby) carrier facility on the 7th in the early morning, but then was never put out for delivery. Then they were "delayed because of traffic" GETTING to the carrier facility. Then they arrived at the carrier facility AGAIN the morning of December 9, and I finally got them that afternoon.

It would be interesting to follow a specific package, see where it gets scanned, what result that gives you, etc from order to delivery.

 

[slo]

I have had weirdness before, but nothing recently.

I often wonder if it’s because of inventory mistakes, people ordering things at the same times, accidents with delivery and etc.

I find Amazon completely fascinating with how they operate and gets things to us so fast. Luckily, the things that get delayed for me is never a big deal and can come later.

 

[lynxstch]

At this time of year, it's hit or miss with any company delivering stuff. I mailed 2 pkgs priority mail on the 8th. One to FL, one to CO. The FL one got there in 3 days. The CO one showed still sitting in MD until the 11'th, but magically it had arrived in Denver on the 12'th. It was scheduled to be delivered yesterday, but until 11 am their time, it didn't show anything other than it was at the distribution center. Funny thing is an hour later, my friend texted me a picture of the pkg sitting on her porch.
Amazon is terrible lately. I have 2 orders that were supposed to arrive Friday. They didn't show as shipped until yesterday and now say waiting for USPS to pick them up. I may get them by Tuesday.
I always order and ship early, trying to escape the circus, but even that didn't work this year.

 

[Smugpugmug]

It's not any better with USPS. I shipped 8 packages of items that I sold on ebay and every single one is late. One of them is going 2 hours away from me and it's still late (and bouncing between distribution centers 4+ hours away?). It just makes me glad I bought Christmas gifts in October so that I wouldn't have to worry about this too much.

I don't use Amazon but my family members do and they've encountered similar issues with packages being days late.

 

[Dznypal]

Interesting now the 2 that were supposed to be here yesterday are showing as coming today. But I can’t find any tracking on it. Just says arriving today
The package that was in SD yesterday is now back in sturavant wi. So close yet so far. I should just tell Amazon I’ll go pick it up myself. Still shows delivery by the 16 but it’s an hr away.
We’ll see
Oh but the credit shows pending at the bank akteady so that’s good
Still not sure why the first said she saw I was charged for 3 packages.

 

[kdonnel]

I had an Amazon delivery last week that had been out for delivery since 8am but it was now almost 9pm.

I didn't want it to remain on the porch overnight since rain was expected and things on my porch don't necessarily stay totally dry so I was paying attention to the delivery while watching TV upstairs.

I got the notification that it was 10 stops away and saw the truck was on the street behind my house. Over the next 45 minutes, at each commercial break, I would check where the package was. It was 9 stops away, 8 stops, away, made it all the way the next stop.

In that 45 minutes the truck had crept the 2000 or so feet from the street behind to my actual street.

When we were turning in for the night I came downstairs without checking the app, fully expecting the package on the porch but no package. Checking the app found a notification that the package was late arriving at the warehouse and was delayed.

My assumption is that drivers and Amazon DSP (Delivery Service Partners) are rated on particular delivery exceptions. And one that carries very little negative consequences to the driver or DSP is package late arriving at the warehouse, so whenever possible that is the excuse used even if it makes no sense at all.

On a side note, everyone knows that all those Amazon branded delivery trucks are not owned or driven by Amazon employees, right?

https://logistics.amazon.com/

 

[amcnj]

I had an Amazon delivery last week that had been out for delivery since 8am but it was now almost 9pm.

I didn't want it to remain on the porch overnight since rain was expected and things on my porch don't necessarily stay totally dry so I was paying attention to the delivery while watching TV upstairs.

I got the notification that it was 10 stops away and saw the truck was on the street behind my house. Over the next 45 minutes, at each commercial break, I would check where the package was. It was 9 stops away, 8 stops, away, made it all the way the next stop.

In that 45 minutes the truck had crept the 2000 or so feet from the street behind to my actual street.

When we were turning in for the night I came downstairs without checking the app, fully expecting the package on the porch but no package. Checking the app found a notification that the package was late arriving at the warehouse and was delayed.

My assumption is that drivers and Amazon DSP (Delivery Service Partners) are rated on particular delivery exceptions. And one that carries very little negative consequences to the driver or DSP is package late arriving at the warehouse, so whenever possible that is the excuse used even if it makes no sense at all.

On a side note, everyone knows that all those Amazon branded delivery trucks are not owned or driven by Amazon employees, right?

https://logistics.amazon.com/

Yes, I agree. Have had packages out for delivery which suddenly at say 9-10pm can’t be delivered due to weather or some other issue that wasn’t really happening. I too figured they have to justify why it wasn’t arriving on time.

 

[ruadisneyfan2]

I had an Amazon delivery last week that had been out for delivery since 8am but it was now almost 9pm.

I didn't want it to remain on the porch overnight since rain was expected and things on my porch don't necessarily stay totally dry so I was paying attention to the delivery while watching TV upstairs.

I got the notification that it was 10 stops away and saw the truck was on the street behind my house. Over the next 45 minutes, at each commercial break, I would check where the package was. It was 9 stops away, 8 stops, away, made it all the way the next stop.

In that 45 minutes the truck had crept the 2000 or so feet from the street behind to my actual street.

When we were turning in for the night I came downstairs without checking the app, fully expecting the package on the porch but no package. Checking the app found a notification that the package was late arriving at the warehouse and was delayed.

My assumption is that drivers and Amazon DSP (Delivery Service Partners) are rated on particular delivery exceptions. And one that carries very little negative consequences to the driver or DSP is package late arriving at the warehouse, so whenever possible that is the excuse used even if it makes no sense at all.

On a side note, everyone knows that all those Amazon branded delivery trucks are not owned or driven by Amazon employees, right?

https://logistics.amazon.com/

Most of our deliveries come from someone in their own car. Amazon doesn't deliver their own stuff anymore.

 

[gmi3804]

@Dznypal , does this happen every time? Maybe this time is an anomaly?

I get Prime when they offer it free for a month once in a while, then do all my ordering then. And even then, I'll choose slower shipping (which almost always gets delivered earlier than promised) so I can get the "digital credit" for streaming some things that cost. We'll be watching One Batter After Another (finally) later today for "free."

 

[ruadisneyfan2]

@Dznypal , does this happen every time? Maybe this time is an anomaly?

I get Prime when they offer it free for a month once in a while, then do all my ordering then. And even then, I'll choose slower shipping (which almost always gets delivered earlier than promised) so I can get the "digital credit" for streaming some things that cost. We'll be watching One Batter After Another (finally) later today for "free."

I usually download songs with my digital credits. I have also applied them to the cost of buying anti-virus programs.

 

[gmi3804]

I usually download songs with my digital credits. I have also applied them to the cost of buying anti-virus programs.

I use Apple products so I don't need songs (Apple Music for me) or anti-virus programs.

 

[kdonnel]

Most of our deliveries come from someone in their own car. Amazon doesn't deliver their own stuff anymore.

They never have. That is my point. Even if it comes in an Amazon branded truck, it is not Amazon employees delivering, It is a privately owned DSP with employees that work for that DSP.

The DSP program insulates Amazon from liability.

A kid gets run over by a DSP driver, it's not Amazon getting sued.

Someone gets hurt or dies in a car accident caused by a DSP driver, it's not Amazon getting sued.

Amazon finds out a DSP is talking about a union, it's contract is not renewed and ceases to exist and it is not retaliation for unionization.

Amazon can be the good cop and say they encourage policies that allow for time off, breaks during the day, and safety. While the DSP is the bad cop yelling at their drivers because they stopped for 8 minutes to use the bathroom.

DSP are the perfect scapegoat.

 

[longboard55]

Amazon is amazing where we live, we get a lot of things same day, I do not know how they do it. What is funny, this time of year the truck will stop at half the houses on the block