After a week of frustrations and multiple chats. I finally got CM that got a hold of IT. Thst reset my account at DVC I had to sign in snd a code they sent. And presto. It worked. I was so happy. I also asked about the fact my husband didn’t have the Y. The CM said they were told that shouldn’t be a problem. As long has he doesn’t have the N. DH says nothing. Thanks for all the help on this it was driving me crazy.