I couldn't purchase Genie + on our vacation last week....here's what happened...

[Avery&Todd]

I'm almost positive that's what I did. I do remember being frustrated that I couldn't activate that mysterious purple blank box, but then I clicked on an attraction "time" and it let me through.

If you have an annual pass and are up early...you can try it and see if that works...you have to go through a few screens before it finalizes the purchase.

so here is another weird thing - I am obviously not there now, nor do I have a park day, but if I do into MDE now, it lets me go ahead and book Genie + for today -which is odd...

and DH and I do have APs or I would have just bought it for all our days.

I would hope they could make it so that if you have an AP and a hotel stay you could book it for your stay...

thank you for this information!!

 

[Jenkinsfanatic]

so here is another weird thing - I am obviously not there now, nor do I have a park day, but if I do into MDE now, it lets me go ahead and book Genie + for today -which is odd...

and DH and I do have APs or I would have just bought it for all our days.

I would hope they could make it so that if you have an AP and a hotel stay you could book it for your stay...

thank you for this information!!

Yeah I am bit surprised it doesn't necessarily check for a park reservation before letting you buy, but Disney wants that money regardless. I know for non annual passholders you can add it to your ticket all in advance but pass holders have to do it day at a time.

Good luck on your next trip...hope it works out better for you. I'm still not sure if I feel like I got good value out of using it or not.

 

[soniam]

Yeah I am bit surprised it doesn't necessarily check for a park reservation before letting you buy, but Disney wants that money regardless. I know for non annual passholders you can add it to your ticket all in advance but pass holders have to do it day at a time.

Good luck on your next trip...hope it works out better for you. I'm still not sure if I feel like I got good value out of using it or not.

I just tried it. We have APs but not park ressie. It said we were not eligible due to no park ressie. Ah, the wonders of MDE

 

[foodiddiedoo]

For my trip from December 3-11th I had pre-purchased an Annual pass. My family and I had a resort stay at the Riviera and the other 4 members of my party had 8 day Park Hopper tickets with Genie+ pre-purchased. Every single morning I was unable to add Genie+ to my Annual Pass ticket until the 7 am window when the reservations opened up. As a result I lost out on Slinky Dog Dash both days we visited Hollywood Studios because by the time I went through the purchasing window, all the available slots were gone.
Instead of having the purchase Genie+ button in MDE each morning, I had the purple box telling me to look at filters and audio tours. I tried multiple times after midnight day of (12:01, 6:30, 6:50) to no avail. Each day I couldn't buy it until after the 7 am window opened. The rest of my family had 0 issues, but since I was managing the accounts, it kept costing them early morning Lightning Lanes (and I wasn't able to get Remy boarding group either).
Every single morning I reached out to customer service via chat (several times I was told to call their number which had a 3 hour plus wait each day which seemed insane) and was also told to just wait in line at Guest Services DAILY to get htem to fix this. I opened 3 IT tickets and still have not been contacted with anything more than uninstall and reinstall the app on your phone and then the ticket was closed. In my ticket I explicitly stated that I had already tried uninstalling and reinstalling, tried signing out and back in, used my device, used my husband's device, and even tried my mom's iPhone in order to remedy the situation.
I got hung up on by IT support when I did wait 60 minutes to chat and ended up waiting in line at Guest services for 30 minutes to finally talk to someone who cared. Morgan from Fort Worth at Hollywood studios was awesome! She put a note on my account that I have an issue with my Genie Plus and to let any guest service person add me to my family (and future spring break trip) plans if my times were way different than the rest of the family. It didn't solve the problem but she made an effort and gave my family Slinky Dog anytime passes. She was great!
Everyone else I dealt with treated me like I was a completely stupid moron who had never seen a phone in my life. I was shocked at the lack of caring or effort made by all the CSR and IT CSR over the week. For a trip that cost over 16k just for hotel and tickets, you think that someone would give a crud if my experience was being impacted literally every day.
I still am waiting on a response from IT but I doubt it will ever happen. Now that I'm home I have the button to buy Genie Plus on my app (so useless but clearly it works and there's something hosed up about me having an Annual Pass and a resort stay and the others on my reservation having park hoppers). On my upcoming Spring break trip it'll be the same situation as no one else was going for long enough to justify the cost of the AP.
I'm shocked and ashamed that Disney customer service doesn't care about my issue, and ran through the same stupid script daily with me. At one point a CSR just left the chat and her manager told me that they were "sorry about this, but really I should be calling for help daily". He ended the chat promptly after giving me that "gem" of help.
I am hoping this doesn't happen to any of the rest of you, since it was such an added stressor to an already stressful planning experience.

 

[popy]

Looks like everyone is miserable having a ball.

 

[Mikedixon797]

Hi all, I am currently awake at 4am in Orlando (with jet lag) preparing for my first day with my wife and 5 year old son in Disney World when I came across the same issue many have mentioned here where the non responsive purple button wouldn’t allow me to book Genie+ so I just wanted to share my work around for anyone else who gets to this thread from the same issue. After a couple of hours of trying different devices and trying the web version etc, I simply went to the search area in the Disney app and searched Genie, clicked on the Genie+ pop up and then there was an option the ‘book Genie+ for today’. This allowed me to go through and book for today and hopefully I can book my first LL promptly at 7am. Hope this helps someone.

 

[glocon]

Thanks for that!
Hope you guys have a great time today… and that you’re not too tired .

 

[las3888]

Hi all, I am currently awake at 4am in Orlando (with jet lag) preparing for my first day with my wife and 5 year old son in Disney World when I came across the same issue many have mentioned here where the non responsive purple button wouldn’t allow me to book Genie+ so I just wanted to share my work around for anyone else who gets to this thread from the same issue. After a couple of hours of trying different devices and trying the web version etc, I simply went to the search area in the Disney app and searched Genie, clicked on the Genie+ pop up and then there was an option the ‘book Genie+ for today’. This allowed me to go through and book for today and hopefully I can book my first LL promptly at 7am. Hope this helps someone.

Thank you! I am very concerned I will be in the same position as you in a couple of weeks. DS and DH have regular park passes, I can order G+ for them today if I wanted, but my pass is an old 10 day park hopper with no expiration (we bought several way back when, before they went away). I can't purchase G+ today, CM told me on the phone that I will see a purple button after midnight, but I am aware of this problem. I have the phone number handy and am ready to try multiple devices, and this is one more thing to try in case I run into problems. Just what we all need is to be dealing with this in the wee hours of the morning.

If you do have problems and it didn't go through or work will you please post?