I can't believe this!

[Paticake]

Vero Beach front desk just called! The 1 bdrm we booked day by day at seven months is unavailable! They will offer us a inn room and breakfast each day and put the points back in our account! DH is on the line with member services right now!!!

 

[Paticake]

To make this worse we are leaving on Friday!

 

[jodifla]

Vero Beach front desk just called! The 1 bdrm we booked day by day at seven months is unavailable! They will offer us a inn room and breakfast each day and put the points back in our account! DH is on the line with member services right now!!!

Wow! When do you leave?

Did they say why it was unavailable?

 

[Paticake]

They are painting!

 

[Chuck S]

So, they are refunding all your points? Meaning that your room and breakfast will be FREE? I wouldn't complain too loudly. It could be an "emergency" paint job due to a previous guest making a royal mess, or some type of last minute maintenance issue.

While I understand your disappointment in not getting a one bedroom unit, I think you are coming out ahead in this deal.

 

[Par8hed]

The 1 bedrooms are very nice and I'm sorry this happened to you. Sounds like they are offering more than fair retribution though. Free room and free breakfast.

 

[DisneyBride'03]

Make sure its an Ocean View

Hey if you get all the point back, and free breakfasts....thats not a bad thing...there could be no room at the inn at all Try to be positive, but totally understand your disappointment!! Dont allow it to be a damper on your trip!!!! You will have a great time!

 

[Paticake]

No only the point difference!

 

[DisneyBride'03]

Umm..ask for a dinner ot two as well

 

[bobbiwoz]

I do hope you get an OV inn room, they are the best! Free breakfast, points back, sounds good to me. I do hope you have a wonderful time!
Bobbi

 

[Chuck S]

No only the point difference!

Well, that isn't as good a deal then. But, if the unit is out of service, they don't have a lot of choices. I would at least try for an ocean view room.

Ufortunately, these things can happen anywhere, and Disney is offering you free breakfasts, which aren't exactly cheap...unless you were planning on doing a lot of cooking in the one bedroom.

 

[Mtnman44]

There is no way to totally prevent this type of thing from ever happening and still run the hotel at peak efficiency, but it still sucks to be the one who gets walked....I really really hope that either Vero or Member Services can get you more of your points back to help compensate you.

 

[PEANUT1]

i bet you will end up getting more than just free breakfast...Disney wants to make you happy and they screwed up. they will fix it, just give them a chance. Good luck

 

[ColoradoDisneyFan]

I would ask for a daily room credit instead of breakfast. We were given a one-time $75 room credit at BCV after we checked in and found our studio had not been cleaned. It was 10 pm, too! A credit seems like a fair exchange for your trouble and better than being stuck with breakfast every day which may not fit into your plans. "Stuff" does happen after all! Good luck.

 

[bnlbebes]

DEFINTELY settle for nothing less than an Ocean View Inn room!

Refunding the difference in points seems fair, even though the situation is inconvenient. The Inn room does not have the same amenities as a 1 BR. A poor substitute to be sure. IMHO complimentary breakfast AND dinner each day would compensate. My rationale being that removing you from a 1BR denies you the ability to prepare your own meals! We have asked for similar compensation during the few misfortunate DVC situations we have faced and are usually accomodated.

Waiting to hear the outcome on this one.

 

[Paticake]

After 3 calls to MS and 2 calls to Vero front desk manager our 1 bdrm is now available and the manager said someone else will be disappointed. This has been a mixed up ,stressful day. I know that there are unforseeable circumstances sometimes but I feel that this was handled in a less than professional way. MS supervisor was unaware that there were problems at Vero. She called over to Vero and when she called me back she told me to call Vero again and express my concern. She said that she was told that they were overbooked. We were offered either an inn room with breakfast (point difference to be returned) or a 1 bdrm at SSR. This is Tuesday we leave at 6:25 am Friday. Had we had a little more notice we could have wrapped ourselves around the idea of an inn room. This is our first stay at Vero. We had never stayed in a one bedroom and were really looking forward to it. Anyway we will have our 1 bdrm and I kind of resent being made to feel bad that someone else will be disappointed. MS did say that this will be brought up at there next meeting.

 

[byoung]

So, they are refunding all your points? Meaning that your room and breakfast will be FREE? I wouldn't complain too loudly. It could be an "emergency" paint job due to a previous guest making a royal mess, or some type of last minute maintenance issue.

While I understand your disappointment in not getting a one bedroom unit, I think you are coming out ahead in this deal.

I totally agree here.

 

[isyt]

I am glad you are satisfied with the outcome, although I have to say that I love the ov inn rooms and always book them. You are not guarenteed a view with any of studios, 1 bdrm or 2 bdrm. The inn rooms are regular rooms with a kitchenette but I love the view from my balcony. You will love Vero either way!!

Have a great trip!!

 

[bnlbebes]

After 3 calls to MS and 2 calls to Vero front desk manager our 1 bdrm is now available and the manager said someone else will be disappointed.

Sounds like all's well that ends well...

I would take offense at the manager's comment however. Why should anyone be disappointed due to their poor planning? Reminds me of a sign that a secretary at my school had hanging by her desk -

"Poor planning on your part does not constitute an emergency on my part."

It was Disney's poor planning, and to assume that you would take on the responsibility of accomodating them is inconsiderate. Especially since this is to be your 1st 1BR experience. Enjoy Vero Beach. Besides our home resort of BWV, it is the only DVC resort that we have been to more than once!

 

[bobbiwoz]

I hope you have a wonderful stay. You really really wanted the 1 bedroom and you got it!

Bobbi

PS. I hope you don't feel guilty or bad...someone may look at the situation differently than you, and not feel bad at all at the outcome of accepting different accomodations. I'm happy for you!