I am so upset right now at CRO

[Happyflower]

Thanks everyone for all your support and help. I called when I got home to just make new reservations, of course I couldn't get the same thing, but the lady I talked to was very nice and she keep trying different things. Well she finally found out what happened earlier today, there must have been some message on my account.

I am not sure if I messed up or not, the date I wrote down was one day different than what was on my ressie. So if my ressie is right, than they did receive it one day late. But even if I did send it out on the right date, it still would have taken more than one day to process it, and my ressie would have been cancelled. So I guess it is always better to use your credit card in this case.

I did get my reservation reinstated. It was kinda funny to hear the nice CM I talked today tell me her surpervisor's view of the story. She wasn't nice at all, and even if I was wrong, she treated me very badly, but that wasn't her version of the story. Since I haven't heard for conceige, I am assuming they might have helped in this situation. In my email I included the name of the rude superviser. Wel it is all over now, things are back to normal. My vacation is paid in full.

I think I can get a good nights sleep. Now all I have to is wait. I am so exhausted.

 

[minnie56]

Could you have paid via credit card online?
I ask...as I am not familiar with the regular Disney site. I am a TA and on the TA site we can apply payment. I just returned from the Poly this week..I was laying in bed one night and though "OMG when is my final pymt due"! Thank goodness it was ME and not a Colient! So, I got up and it was due that day and it was already after midnight...so I logged on and the bkg was still there...whew...and I added the CC for final. It was all fine...I am thinking that this site is West Coast and therefore PST governed lucky for me!

Hope this all resolves for you

 

[mytwinklestar]

Again, this is so disappointing to hear. I am sorry this happened to you but so glad that they reinstated your ressie. We got some of that same attitude on a recent visit to Disney. It was a SHOCK, to say the least. Wow, I hope and pray this is not where Disney is headed. I know they have outsourced many of the positions held by veteran CMs. We learned this from one who had to take a less desirable position or simply be without a position after 17 years of service with Disney! I noticed, too, the entertaining bus drivers are almost all gone. We only had one during our entire ten night/eleven day stay in late May/early June. We were told they outsourced the drivers, too. This was the reason. How sad! The CMs have lost many of their formerly great benefits. Tsk Tsk Tsk, Disney. Please don't lose the magic! Walt is certainly looking down with disappointment.

 

[chickenskin]

Call back and ask for a supervisor immediately, don't even bother talking to a regular CM - they really can't do anything without a supervisors approval.

I agree, ask for a supervisor straight away. I am a firm believer in being nice when dealing with issues as a customer, but there are situations where it's no longer time to be nice.

 

[Luv2Roam]

Glad it seemed to have worked out. Another lesson learned. No waiting until the last minute. I know I would have just been too paranoid.
I have had checks take two weeks to get posted on accounts. Even with the check clearing the bank days before the posting.
With everything so automated these days one would think it would be faster. I don't think that is the case. There is just so much volume that speed does not exist.

 

[minnie56]

Again, this is so disappointing to hear. I am sorry this happened to you but so glad that they reinstated your ressie. We got some of that same attitude on a recent visit to Disney. It was a SHOCK, to say the least. Wow, I hope and pray this is not where Disney is headed. I know they have outsourced many of the positions held by veteran CMs. We learned this from one who had to take a less desirable position or simply be without a position after 17 years of service with Disney! I noticed, too, the entertaining bus drivers are almost all gone. We only had one during our entire ten night/eleven day stay in late May/early June. We were told they outsourced the drivers, too. This was the reason. How sad! The CMs have lost many of their formerly great benefits. Tsk Tsk Tsk, Disney. Please don't lose the magic! Walt is certainly looking down with disappointment.

As mentioned previously, I too just returned from the Poly this week.
I have been going to Disney every year, 2-3 times a year since the doors opened. This was my 334th visit.

We noticed many, many changes that fell short of what we are used to. When I have time, I am going to sit down and send along a letter. I send many Clients to WDW in the course of a year and am hearing more and more about the 'little things' that are no more and some definetly negative experiences. I saw this firsthand for myself. I guess really I have noticed before but didn't want to admit it. I find after this trip that the Magic has most assuredly dimished for me and for my Family.

We spent 5 days at a 5* Resort elsewhere in Florida before checking in this time and perhaps that helped me put the 2 experiences side-by-side and comparison was inevitable. The first was overwhelmingly wonderful and there was no`aspect of that stay that was not perfect. Checking in to Disney was a stark reality check after that!

Sad...very sad.

 

[DisneyGuess]

Glad it's all worked out now! Hope you have a great trip and get some rest now, lol.

 

[kaytieeldr]

I have been going to Disney every year, 2-3 times a year since the doors opened. This was my 334th visit.

That does not compute You have to have visited an average of nine times a year

 

[AKLRULZ]

Absoultely go straight to guest services. I had CRO make an error on a client's date of travel and when I got the confirmation and called back the resort was sold out with only high end options available. The agent told me sorry, he couldn't help and there was nothing they could do.

I called back Guest Services and they were able to get my client into the resort of choice for the dates of travel with the code I had, even though CRO told me the resort was sold out. They'll make it right for you somehow.

Good luck. Hang in there it will be ok.

 

[disnut8]

Again, this is so disappointing to hear. I am sorry this happened to you but so glad that they reinstated your ressie. We got some of that same attitude on a recent visit to Disney. It was a SHOCK, to say the least. Wow, I hope and pray this is not where Disney is headed. I know they have outsourced many of the positions held by veteran CMs. We learned this from one who had to take a less desirable position or simply be without a position after 17 years of service with Disney! I noticed, too, the entertaining bus drivers are almost all gone. We only had one during our entire ten night/eleven day stay in late May/early June. We were told they outsourced the drivers, too. This was the reason. How sad! The CMs have lost many of their formerly great benefits. Tsk Tsk Tsk, Disney. Please don't lose the magic! Walt is certainly looking down with disappointment.

Unfortunately, a lot of this has to do with a company having to protect themselves from lawsuits. When you call any Customor Service line these days, you almost always hear that your call will be recorded to improve customer satisfaction. It's also being recorded in case the customer or the employee starts threatening the other. I have a very long message on my account with AT&T because of a disagreement I had with them. Now, every time I call for anything on my account, that note is there.

Also, there is usually a script that needs to be followed or the employee might not get credit for that received call. It sucks but that's the way things are everywhere.

For the bus drivers - that's a very sticky situation. If the bus drivers, in a jokingly manner, would inadvertantly say something that offended someone on the bus, that person could sue. Even if no one else in their right mind would think it was a put down to that person.